Client Services Engineer

1 week ago


Burlington, Kansas, United States Kandji Full time

Technical Support Specialist - Central

As a Technical Support Specialist at Kandji, you will be instrumental in delivering an exceptional experience for our clients utilizing our Apple device management solutions. Your primary duties will encompass:

  • Delivering outstanding assistance to clients through chat, email, and video conferencing
  • Representing the customer perspective by providing valuable feedback and insights to the product development team
  • Quickly and effectively resolving issues to maintain high levels of customer satisfaction
  • Gaining in-depth knowledge of Kandji's product suite and troubleshooting Apple hardware and software
  • Collaborating closely with engineering teams to identify and resolve technical challenges

To thrive in this position, you will require:

  • A minimum of 3 years of experience in customer support or IT administration
  • Expertise in Apple macOS, iOS, and iPadOS
  • Familiarity with MDM solutions such as Jamf Pro
  • Strong analytical skills and a keen interest in mastering new technologies
  • Exceptional communication and writing skills

Kandji is dedicated to fostering diversity and inclusion, and we strive to create a supportive and empowering workplace. If you seek a challenging and fulfilling role in the technology sector, we encourage you to explore this opportunity.



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