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Technical Support Specialist - Central
As a Technical Support Specialist at Kandji, you will be instrumental in delivering an exceptional experience for our clients utilizing our Apple device management solutions. Your primary duties will encompass:
- Delivering outstanding assistance to clients through chat, email, and video conferencing
- Representing the customer perspective by providing valuable feedback and insights to the product development team
- Quickly and effectively resolving issues to maintain high levels of customer satisfaction
- Gaining in-depth knowledge of Kandji's product suite and troubleshooting Apple hardware and software
- Collaborating closely with engineering teams to identify and resolve technical challenges
To thrive in this position, you will require:
- A minimum of 3 years of experience in customer support or IT administration
- Expertise in Apple macOS, iOS, and iPadOS
- Familiarity with MDM solutions such as Jamf Pro
- Strong analytical skills and a keen interest in mastering new technologies
- Exceptional communication and writing skills
Kandji is dedicated to fostering diversity and inclusion, and we strive to create a supportive and empowering workplace. If you seek a challenging and fulfilling role in the technology sector, we encourage you to explore this opportunity.
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