Technical Support Specialist
2 weeks ago
IT Support - Minimum 3 years of relevant experience required
Contract Duration: 6 months, with the possibility of extension or permanent placement
Location: Not specified
Required Skills: Imaging, hardware/software troubleshooting, Intune/Airwatch MDM support
This position involves providing Level 1 and Level 2 support for both local and remote personnel. The role is essential in ensuring comprehensive end-user, system, and application support throughout the IT landscape by adhering to ITIL methodologies and ITSM practices. Responsibilities include responding to user inquiries, troubleshooting technical issues, managing IT assets, conducting root cause analysis, and utilizing monitoring tools to resolve incidents. Documentation of knowledge base articles is also a key component of this role. Candidates should possess a broad understanding of end-user computing, cloud technologies, servers, applications, and networks to facilitate effective incident resolution.
Key Responsibilities:
- Provide support for a variety of IT issues
- Manage and configure IT assets
- Document solutions and create knowledge base entries
Qualifications:
- 3+ years of relevant work experience
- Advanced proficiency in PC imaging, configuration, and troubleshooting (hardware/software)
- Strong knowledge of O365
- Experience with Mobile Device Management (MDM) & Intune is preferred
Preferred Qualifications:
- Familiarity with Microsoft Azure Cloud services, Windows Server, Windows 10, and MS SQL Server
- Experience with Microsoft IIS, .NET application support, and application architecture
- Knowledge of scripting languages (PowerShell, Python, Bash) is advantageous
- Understanding of mobile application support, particularly for Apple products
- Comprehensive knowledge of ITSM tools and automation processes
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