Hotel Front Desk Associate

21 hours ago


Linthicum Heights, Maryland, United States MITAGS Full time
Job Title: Hotel Guest Services Representative

At MITAGS, we're not just a hotel - we're a community. We value respect, openness, and honesty, and we're proud of our low-drama work environment. Many of our employees have been with us for 5, 10, 15, or even 20 years, and we're looking for like-minded individuals to join our team.

About the Role

We're seeking a skilled Hotel Guest Services Representative to join our front desk team. As a key member of our team, you'll be responsible for delivering exceptional customer service, managing reservations, and ensuring a seamless guest experience.

Key Responsibilities
  • Pre-block guest rooms and ensure efficient room assignments
  • Assist with sales and upkeep of our retail outlet
  • Deliver VIP welcome amenities to guest rooms
  • Check guests in and out, and assign proper credentials
  • Verify financial data, customer information, and payment details
  • Maintain accurate records and update the Front Desk Daily Shift Blog in MS Teams
  • Take reservations over the phone and work with off-site hotels during oversell conditions
  • Ensure the front desk and front office areas remain tidy and organized
Requirements
  • Minimum 2 years of hotel front desk experience
  • High School Diploma or equivalent
  • Proficiency in Microsoft Office, hospitality systems, and POS systems
  • Ability to lift packages up to 50 pounds and walk quickly over long distances
  • Strong interpersonal and communication skills to provide quality service to hotel guests
  • Personable and outgoing phone demeanor
  • Excellent customer service skills and ability to connect with guests positively
  • Able to complete fire training and CPR courses


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