Hotel Front Desk Representative

2 months ago


Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time
La Quinta Inn & Suites is seeking a skilled Guest Service Representative to join our team. As a key member of our front desk team, you will play a pivotal role in ensuring guest satisfaction through check-in, check-out, and attentive coordination of hotel services. Your focus will be on optimizing each guest's experience by promoting hotel services, facilities, and outlets, as well as providing information on upcoming events and functions in the hotel and surrounding areas.

Responsibilities:

* Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates
* Prepare for group check-ins, check-outs, and VIP arrivals, and greet, register, and assign rooms to guests
* Answer phone calls in a prompt, efficient, and friendly manner
* Respond quickly to guest requests or complaints, and follow up to ensure guest satisfaction
* Complete daily paperwork, including cashing out, documenting adjustments, and processing paid outs and charges
* Assist with sales and marketing efforts as directed by the Director of Sales and General Manager
* Maintain a professional image at all times through appearance and dress

Requirements:

* One year of hotel, customer service, and/or sales experience
* Excellent communication and interpersonal skills
* Proficient computer skills, including Word, Excel, and Adobe
* Ability to work in a fast-paced environment and multitask effectively
* Strong leadership abilities and customer-centric approach

If you are a friendly, customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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