Hotel Front Desk Representative

2 months ago


Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time
La Quinta Inn & Suites is seeking a skilled Guest Service Representative to join our team. As a key member of our front desk team, you will play a pivotal role in ensuring guest satisfaction through check-in, check-out, and attentive coordination of hotel services. Your focus will be on optimizing each guest's experience by promoting hotel services, facilities, and outlets, as well as providing information on upcoming events and functions in the hotel and surrounding areas.

Responsibilities:

* Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates
* Prepare for group check-ins, check-outs, and VIP arrivals, and greet, register, and assign rooms to guests
* Answer phone calls in a prompt, efficient, and friendly manner
* Respond quickly to guest requests or complaints, and follow up to ensure guest satisfaction
* Complete daily paperwork, including cashing out, documenting adjustments, and processing paid outs and charges
* Assist with sales and marketing efforts as directed by the Director of Sales and General Manager
* Maintain a professional image at all times through appearance and dress

Requirements:

* One year of hotel, customer service, and/or sales experience
* Excellent communication and interpersonal skills
* Proficient computer skills, including Word, Excel, and Adobe
* Ability to work in a fast-paced environment and multitask effectively
* Strong leadership abilities and customer-centric approach

If you are a friendly, customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

  • Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time

    Hotel Front Desk Guest Services RepresentativeThe Maritime Conference Center is seeking a highly skilled Hotel Front Desk Guest Services Representative to join our team. As a key member of our hotel operation, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Responsibilities:Manage...


  • Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time

    Hotel Front Desk Guest Services RepresentativeThe Maritime Conference Center is seeking a highly skilled Hotel Front Desk Guest Services Representative to join our team. As a key member of our hotel operation, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Responsibilities:Manage...


  • Linthicum Heights, Maryland, United States MITAGS Full time

    Job Title: Hotel Guest Services RepresentativeAt Maritime Conference Center, we are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama. This is why many of our employees have been on the team for 5, 10, 15 even over 20 years.Job SummaryWe are seeking a highly...


  • Linthicum Heights, Maryland, United States MITAGS Full time

    Job Title: Hotel Guest Services RepresentativeAt MITAGS, we're not just a hotel - we're a community. We value respect, openness, and honesty, and we're proud of our low-drama work environment. Many of our employees have been with us for 5, 10, 15, or even 20 years, and we're looking for like-minded individuals to join our team.About the RoleWe're seeking a...


  • Capitol Heights, Maryland, United States Hilton Hotels Full time

    Hilton is committed to providing exceptional guest experiences. As a Front Desk Agent, you will play a key role in delivering this promise.Key Responsibilities:Greet guests and complete the registration processAssist guests with check-out and respond to their inquiriesDemonstrate a thorough knowledge of hotel information and servicesUse up-selling techniques...


  • Capitol Heights, Maryland, United States Hilton Hotels Full time

    Hilton is committed to providing exceptional guest experiences. As a Front Desk Agent, you will play a key role in delivering this promise.Key Responsibilities:Greet guests and complete the registration processAssist guests with check-outDemonstrate a thorough knowledge of hotel informationAnswer guest questions and inquiriesUse up-selling techniques to...


  • Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Guest Services Representative to join our team at the Maritime Conference Center. As a key member of our hotel operation, you will be responsible for delivering exceptional guest experiences and ensuring seamless front desk operations.Key ResponsibilitiesFront Desk OperationsProcess...


  • Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Guest Services Representative to join our team at the Maritime Conference Center. As a key member of our hotel operation, you will be responsible for delivering exceptional guest experiences and ensuring seamless front desk operations.Key ResponsibilitiesFront Desk OperationsProcess...


  • Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time

    Job OverviewAs a Guest Service Representative at La Quinta Inn & Suites, you will play a vital role in ensuring guest satisfaction through check-in, check-out, and attentive coordination of hotel services. Your focus will be on optimizing each guest's experience by promoting hotel services, facilities, and outlets, as well as providing information on...


  • Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time

    Job OverviewAs a Guest Service Representative at La Quinta Inn & Suites, you will play a pivotal role in ensuring guest satisfaction through check-in, check-out, and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities, and outlets, and providing information...


  • Linthicum Heights, Maryland, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Hilton Garden Inn BWI Airport hotel in Linthicum, Maryland. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring a smooth and efficient check-in and...


  • Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Springhill Suites BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring accuracy and...


  • Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing front office operations.Key ResponsibilitiesProvide warm and welcoming...


  • Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing front office operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesDeliver outstanding customer...


  • Linthicum Heights, Maryland, United States Remington Full time

    Job SummaryAs a Front Desk Representative at Remington, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. You will be the first point of contact for guests, greeting them warmly and efficiently processing their reservations. Your attention to detail and ability to multitask will be...

  • Front Desk Associate

    3 weeks ago


    Capitol Heights, Maryland, United States Gold's Gym Full time

    Front Desk Associate Job DescriptionAbout the Role:The Front Desk Associate will be the first point of contact for members, guests, and staff as they enter the gym. This role requires excellent customer service skills and the ability to communicate effectively with both staff and members.Key Responsibilities:Greet and direct members, guests, and staff as...


  • Capitol Heights, Maryland, United States Restaurant Depot Full time

    At Restaurant Depot, we're seeking a skilled Front Desk Coordinator to join our team. Key responsibilities include:Key Responsibilities:Answering telephone calls and directing callers to the appropriate associateGreeting and directing visitorsConfirming membership and issuing temporary membership cardsProcessing new memberships on computerTaking and...


  • Linthicum Heights, Maryland, United States TPG Hotels Resorts and Marinas Full time

    Job OverviewThe Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.Key ResponsibilitiesGreeting and Check-In: Welcome guests, clients, or customers in a...


  • Capitol Heights, Maryland, United States Gold's Gym Full time

    Job Summary:The Front Desk Associate will be responsible for greeting and directing members, guests, and staff as they enter the gym. This role requires excellent customer service skills and the ability to communicate effectively with both staff and members.Key Responsibilities:Provide assistance to members with inquiries about gym operations and...

  • Front Desk Associate

    2 weeks ago


    Linthicum Heights, Maryland, United States Embassy Suites Baltimore BWI Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Baltimore BWI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Service: Greet and welcome guests,...