Hotel Front Desk Representative
2 months ago
Responsibilities:
* Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates
* Prepare for group check-ins, check-outs, and VIP arrivals, and greet, register, and assign rooms to guests
* Answer phone calls in a prompt, efficient, and friendly manner
* Respond quickly to guest requests or complaints, and follow up to ensure guest satisfaction
* Complete daily paperwork, including cashing out, documenting adjustments, and processing paid outs and charges
* Assist with sales and marketing efforts as directed by the Director of Sales and General Manager
* Maintain a professional image at all times through appearance and dress
Requirements:
* One year of hotel, customer service, and/or sales experience
* Excellent communication and interpersonal skills
* Proficient computer skills, including Word, Excel, and Adobe
* Ability to work in a fast-paced environment and multitask effectively
* Strong leadership abilities and customer-centric approach
If you are a friendly, customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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