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Front Desk Representative

2 months ago

Linthicum Heights, Maryland, United States Remington Hotels Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing front office operations, and ensuring a seamless stay for our guests.

Key Responsibilities

  • Deliver outstanding customer service by greeting and communicating with guests in a friendly and professional manner.
  • Process guest check-ins and check-outs efficiently and accurately, handling all necessary transactions and documentation.
  • Manage cash handling and credit card transactions, ensuring accuracy and security.
  • Review and block reservations with special requests, ensuring guest satisfaction.
  • Stay up-to-date on hotel rates, discounts, and policies, providing guests with accurate information.
  • Work effectively as part of a team to provide a positive guest experience.

Requirements

We are looking for a highly motivated and organized individual with excellent communication skills and a strong work ethic. If you are a team player who enjoys providing exceptional guest service, we encourage you to apply for this exciting opportunity.