Front Desk Representative
1 week ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing front office operations, and ensuring a seamless stay for our guests.
Key Responsibilities
- Deliver outstanding customer service by greeting and communicating with guests in a friendly and professional manner.
- Process guest check-ins and check-outs efficiently and accurately, handling all necessary transactions and documentation.
- Manage cash handling and credit card transactions, ensuring accuracy and security.
- Review and block reservations with special requests, ensuring guest satisfaction.
- Stay up-to-date on hotel rates, discounts, and policies, providing guests with accurate information.
- Work effectively as part of a team to provide a positive guest experience.
Requirements
We are looking for a highly motivated and organized individual with excellent communication skills and a strong work ethic. If you are a team player who enjoys providing exceptional guest service, we encourage you to apply for this exciting opportunity.
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