Service Coordinator
2 weeks ago
We are seeking a dedicated and skilled Dispatcher who values customer satisfaction and is eager to contribute to a thriving team. At Ricky Heath, we pride ourselves on delivering exceptional service and fostering a supportive work environment.
About UsOur company has established a strong reputation in Middle Georgia, and we continue to grow by hiring top talent. We are committed to providing our employees with the resources and training they need to excel in their roles. Our customers appreciate our high standards, and we aim to maintain that level of excellence.
Your RoleAs a Dispatcher, your primary responsibility will be to assess customer inquiries and assign the appropriate technician to each service request. This role is crucial in ensuring that our customers receive timely and effective service.
Key Responsibilities- Understand the business operations and prioritize urgent customer requests.
- Facilitate a positive customer experience by communicating detailed information to field technicians.
- Document and track service calls accurately.
- Engage in ongoing training to enhance your professional skills.
- Keep customers informed about the status of their service throughout the day.
If you find satisfaction in tackling challenges and enjoy a dynamic work environment, you may be the perfect fit for this role.
What We Offer- Competitive compensation, with top performers earning among the highest in the region.
- Base pay ranging from $20 to $25 per hour, plus additional incentives.
- Comprehensive medical insurance, with the company covering 99.5% of premiums.
- Access to affordable dental and vision plans.
- 100% coverage of basic life insurance and disability benefits.
- Work-life balance with two weeks of paid time off and seven paid holidays.
- 401(k) plan with a 3% company match.
- Company vehicle provided for personal use.
- Access to modern technology, including smartphones and tablets.
- State-of-the-art tools and supplies for your work.
- Paid training opportunities, with 100 hours of training available each year.
We are guided by our core values:
- Customer First: We prioritize our customers' needs and strive to exceed their expectations.
- Passion: We approach our work with enthusiasm and a positive attitude.
- Ownership: We take responsibility for our actions and continuously seek improvement.
- Reliability: We deliver consistent, high-quality results and honor our commitments.
- Integrity: We act with honesty and transparency in all our interactions.
- Fearlessness: We embrace challenges and pursue opportunities for growth.
If you are looking for a fulfilling career where your contributions are valued, consider joining Ricky Heath. We offer a supportive environment where your work directly impacts our success. Explore more about our company and the opportunities we provide.
We are an Equal Opportunity Employer.
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