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Service Coordinator

2 months ago

Macon, Georgia, United States Ricky Heath Full time
Job Overview

We are seeking a dedicated and skilled Dispatcher who values customer satisfaction and views this role as a long-term career opportunity.

About Us

At Ricky Heath, we pride ourselves on our growth and success, driven by our commitment to excellence. Our reputation in Middle Georgia is built on our unwavering dedication to quality service and customer care. Our team members are not just employees; they are valued professionals who contribute to our mission of delivering top-notch service.

Why This Role Matters

As a Dispatcher, you will play a crucial role in ensuring that our customers receive the best possible service. Your ability to assess customer needs and assign the right technician to each job is vital to our operations.

Key Responsibilities
  • Evaluate incoming customer calls and prioritize urgent requests.
  • Facilitate a seamless customer experience by providing technicians with clear and accurate information.
  • Document and track service calls effectively.
  • Engage in ongoing training to enhance your professional skills.
  • Keep customers informed about the status of their service throughout the day.
Qualifications

If you find fulfillment in meeting challenges and enjoy a dynamic work environment, you are the ideal candidate for this position.

What We Offer
  • Competitive compensation, with top performers earning among the highest in the region.
  • Base pay ranging from $20 to $25 per hour, plus performance bonuses.
  • Comprehensive medical insurance coverage.
  • Access to affordable dental and vision plans.
  • 100% coverage of basic life insurance and disability benefits.
  • Generous paid time off, including two weeks of PTO and seven paid holidays.
  • 401k retirement plan with a company match.
  • Company vehicle provided for work use.
  • Access to the latest technology and tools.
  • Extensive paid training opportunities to support your professional growth.
Our Core Values

We operate under a set of core values that guide our actions:

  • Customer First: We prioritize customer satisfaction and strive to exceed expectations.
  • Passion: We approach our work with enthusiasm and energy.
  • Ownership: We take responsibility for our actions and outcomes.
  • Reliability: We deliver consistent, high-quality results.
  • Integrity: We act with honesty and transparency in all interactions.
  • Fearlessness: We embrace challenges and seek opportunities for growth.
Learn More

If you are looking for a rewarding career where your contributions are recognized and valued, consider exploring opportunities with us. At Ricky Heath, you will be part of a supportive environment that encourages professional development and personal growth.

We are an Equal Opportunity Employer.