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Workplace Experience Coordinator

2 months ago

Macon, Georgia, United States CBRE Full time
About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering exceptional customer service to employees and guests of a designated building. This role is part of the Workplace Experience function, which provides world-class customer service to clients and visitors of a designated building.

Key Responsibilities:
  • Provide a warm and welcoming experience to all individuals entering the facility, including issuing visitor and parking passes and following security protocols.
  • Answer phone calls in a professional manner and create presentations and speak to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Manage janitorial or maintenance work orders as needed and coordinate and execute workplace services including mail, office supply services, and onboarding.
  • Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.
  • Organize and manage on-site events, including securing event space, set up and tear down of the room, and delivery of supplies.
  • Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.
  • Coordinate with vendors who supply services or goods to the workplace.
  • Explain detailed and/or complicated information within the team and follow specific directions as given by the manager.
Requirements:
  • High School Diploma or GED with up to 2 years of job-related experience.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
Preferred Qualifications:
  • A minimum of 3-4 years of previous experience in event planning at convention centers or as a concierge in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong multitasking and problem-solving abilities.
  • Ability to remain calm and professional in high-pressure situations.
  • Open and flexible work schedules.
  • Ability to comprehend and interpret instructions, and memos and ask clarifying questions.
Why CBRE?

CBRE is a company that values respect, integrity, service, and excellence in every opportunity. We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.