Service Coordinator

1 week ago


Macon, Georgia, United States Ricky Heath Full time
Job Overview

As a key player in our operations, you will be essential in ensuring that our customers receive the highest level of service. At Ricky Heath, we pride ourselves on our commitment to excellence and customer satisfaction.

About Us

We are a growing company known for our dedication to quality and our exceptional team. Our reputation in Middle Georgia is built on our ability to provide outstanding service, and we are looking for someone who shares our values and commitment to excellence.

Your Role

We are in search of a skilled Dispatcher who views this position as a career opportunity rather than just a job. Your primary responsibility will be to assess customer inquiries and assign the appropriate technician to each task.

Key Responsibilities
  • Understand our business operations and prioritize urgent customer requests effectively.
  • Facilitate a superior customer experience by communicating precise and comprehensive information to field technicians.
  • Document and track service calls accurately.
  • Engage in ongoing training to enhance your professional skills.
  • Keep customers informed throughout the day regarding the technician's status.
Qualifications

If you find fulfillment in meeting challenges and can excel in this role, you possess the right qualities we seek.

What We Offer
  • Competitive compensation for top performers in the region.
  • Base pay ranging from $20 to $25 per hour, along with incentives and bonuses.
  • Comprehensive medical insurance with a significant portion covered by the company.
  • Access to affordable dental and vision plans.
  • Full coverage for basic life insurance and both short-term and long-term disability.
  • Work-life balance with two weeks of paid time off and seven paid holidays.
  • 401k plan with a company match of 3%.
  • Company vehicle provided for personal use, ensuring safety and reliability.
  • Modern technology, including an iPhone and iPad, along with access to integrated software.
  • State-of-the-art tools and supplies to support your work.
  • Paid training opportunities, totaling 100 hours annually.
Our Core Values

We operate on principles that guide our actions:

  • Customer First: We prioritize customer satisfaction and strive to exceed expectations.
  • Passion: We approach our work with enthusiasm and creativity.
  • Ownership: We take responsibility for our actions and seek continuous improvement.
  • Reliability: We deliver consistent, high-quality results.
  • Integrity: We act with honesty and transparency in all our dealings.
  • Fearlessness: We embrace challenges and innovate boldly.
Learn More

If you are looking for a fulfilling career where your contributions are valued, consider exploring opportunities with us. At Ricky Heath, you will be part of a team that appreciates your efforts and recognizes the impact of your work on our success.

We are an Equal Opportunity Employer.



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