Financial Patient Liaison

1 week ago


Kansas City, Missouri, United States The University of Kansas Health System Full time

Position Overview

The Financial Patient Liaison plays a crucial role in delivering financial guidance to patients and their families within the healthcare framework. This position is responsible for assisting individuals in navigating various funding sources, including insurance options, Medicaid, Medicare, and other financial assistance programs tailored to their specific circumstances. The liaison adheres to the financial policies and procedures of the organization while ensuring compliance with productivity, quality, and customer service standards.

Key Responsibilities:

  • Communicate with patients and families through phone or face-to-face interactions to collect information regarding financial support options, which may include health insurance, homeowner's insurance, workers' compensation, pre-paid plans, grants, clinical studies, COBRA, VA benefits, crime victim assistance, auto insurance, Medicaid, and Medicare. Ensure adherence to relevant regulations.
  • Evaluate patients' financial situations and assist in resolving billing challenges. This may involve negotiating payment arrangements, collaborating with insurance companies, exploring public assistance avenues, setting up payment plans, providing charity options, or managing accounts with outstanding debts.
  • Accurately update patient records and demographic information. Conduct timely reviews of accounts to confirm that verification and pre-certification processes are executed correctly.
  • Identify potential Medicaid or Disability eligibility for patients when appropriate, including reviewing patient histories and medical records to assess disability status.
  • Facilitate negotiations for settlements or payment plans. For patients facing financial difficulties, explore options for partial or full charity support by completing necessary financial assessments and gathering required documentation. In cases of non-cooperation during the assessment process, accounts may be referred for collections.
  • Manage daily work queues, addressing unsecured accounts through phone outreach, written communication, and applying appropriate coding and timelines.
  • Assist walk-in clients seeking financial support and respond to customer service inquiries via phone.
  • Handle sponsorship referrals from the Care Management Team.
  • Responsible for Point of Service collections and documentation in the relevant systems when necessary.

It is essential to demonstrate the professional, clinical, and technical competencies relevant to the assigned department.

Job Requirements

Required Qualifications:

  • High school diploma or equivalent.
  • A minimum of three years of experience in financial advising, claims processing, collections, customer service, or revenue cycle management, including roles in patient admissions, accounting, prior authorizations, or pre-registration.
  • Ability to manage multiple tasks, prioritize effectively, and escalate issues as needed.
  • Strong oral and written communication skills.
  • Typing proficiency of at least 45 words per minute.

Preferred Qualifications:

  • Experience with Epic software.
  • Familiarity with CPT-4 and HCPCS coding systems.
  • Knowledge of both commercial and government insurance frameworks.
  • Understanding of payer websites.
  • Familiarity with transplant procedures (BMT and/or Solid).
  • Working knowledge of CMS regulations.
  • Proficiency in Microsoft Word and Excel.

Employment Type: Full-time

Job Requisition ID: R-34237



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