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Account Liaison

2 months ago

Kansas City, Missouri, United States NorthPoint Development Full time
About NorthPoint Development

We are a leading provider of innovative solutions in the logistics and supply chain management industry. Our company is built on a foundation of trust, integrity, and a commitment to excellence in all that we do.

Our team is dedicated to delivering exceptional results and building strong relationships with our clients and partners. We believe in the importance of effective communication, collaboration, and a customer-centric approach to drive success.

The Role

We are seeking a highly skilled and motivated Account Liaison to join our team. As an Account Liaison, you will play a critical role in ensuring seamless communication and coordination between our clients, warehouse partners, and internal stakeholders.

Key Responsibilities:
  • Order Management: Responsible for daily order management, including communication, adherence to Standard Operating Procedures, and issue management communication, inventory accuracy, and communication.
  • Technical Troubleshooting: Technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System and beyond.
  • Client Support: Support warehouse partner needs via various communication channels and Warehouse Management Systems.
  • Order Processing: Performing the accurate processing, input, and updating of customer orders.
  • Exception Tracking: Detailed exception tracking and communication to clients.
  • Collaboration: Collaborate effectively with team members, warehouse partners, and clients to resolve or avert issues.
  • Customer Service: Maintain a high level of positive customer service expectations.
Requirements:
  • Customer Service Experience: 1+ year customer service experience.
  • Call Center Experience: Prior call center experience, or similar skills are preferred.
  • Time Management and Interpersonal Skills: Strong time management and interpersonal skills.
  • Technical Skills: Strong technical skills and ability to leverage new computer programs.
  • Multi-Tasking: Ability to multi-task and remain organized during high volumes.
  • Communication Skills: Excellent listening and communication (written and verbal) are vital.
  • Cultural Fit: Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer-focused mindset is key.
Our Core Values:

We are dedicated to our core values and believe in maintaining a culture of appreciation, respect, and transparency. Our values include:

  • Put People First: We believe trust is the foundation of all relationships and maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture.
  • Do The Right Thing Every Time: We have the integrity to make the tough decision and never abandon our values or put others at risk.
  • Take Ownership Of Every Situation: We take ownership and are accountable for our actions, striving to admit, learn, and grow from failure and mistakes.
  • Maintain Financial Discipline: We exercise prudence in all financial decisions and will never risk the long-term health of the company for short-term gain.
  • Live Generously: We are the best versions of ourselves when we selflessly and humbly give of our time and talent to make a positive impact on those around us.
Benefits:
  • Medical, Dental, and Vision Plans: 85% of premiums covered by NorthPoint Development.
  • HRA/HSA Contribution: $2,000 annual contribution.
  • 401k Plan: 100% match, up to 6%, immediately vested upon enrollment.
  • Reimbursement Programs: Childcare, tuition, wellness, cellphone reimbursement programs.
  • Free Daily Lunches: Provided by NorthPoint Development.
  • Leadership and Development Training: Opportunities for growth and development.
  • Onsite Gym: Access to a fully equipped gym.