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Patient Care Liaison

2 months ago

Kansas City, Missouri, United States Numotion Full time

Position: Client Services Coordinator

As a vital member of Numotion, the leading provider of Complex Rehabilitation Technology, you will contribute to enhancing the lives of individuals by ensuring they receive the mobility products and services tailored to their unique needs. Our commitment to diversity and inclusion fosters an environment where every voice is valued, promoting open communication and collaboration.

Key Responsibilities:

  • Assist our Assistive Technology Professionals in assessing client requirements for personalized wheelchairs and rehabilitation equipment.
  • Coordinate customer evaluations and the delivery of mobility devices across various partners within Numotion.
  • Collect necessary information and medical documentation to facilitate order processing.
  • Perform extensive data entry related to order documentation.
  • Engage with customers post-service to ensure satisfaction and address any concerns.
  • Collaborate with different departments within Numotion to guarantee timely order fulfillment.

Qualifications:

  • High School diploma or GED is required.
  • Experience in a dynamic, fast-paced environment is essential.
  • A strong commitment to delivering exceptional service to clients and partners.
  • Ability to juggle multiple priorities while maintaining high service standards.
  • Excellent time management skills to support team scheduling needs.
  • Basic knowledge of health insurance processes.
  • Capability to work both independently and collaboratively to prioritize tasks effectively.
  • Exceptional client focus with a natural talent for relationship building.
  • Strong sense of urgency and ability to maintain confidentiality.
  • Intermediate proficiency in Microsoft Outlook and Excel.

At Numotion, we offer a competitive benefits package, including medical, dental, and vision insurance, short and long-term disability, a 401K plan, and life insurance. We are an equal opportunity employer dedicated to fostering a workplace that reflects the diverse communities we serve, and we do not tolerate discrimination of any kind.

Numotion maintains a drug-free workplace policy, and candidates must pass a drug test prior to employment.