Lead Culinary Operations Manager

2 weeks ago

Kissimmee, Florida, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Responsible for the overall effectiveness of daily kitchen functions. Demonstrates culinary expertise by actively engaging in tasks while guiding the team and overseeing all food-related activities. Aims to enhance guest and employee satisfaction while adhering to the operational budget. Manages all kitchen sectors to ensure a consistently high-quality output. Plays a crucial role in mentoring and developing team members, including direct reports. Must guarantee that sanitation and food safety standards are met.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years of experience in culinary, food and beverage, or a related professional field.
OR

  • 2-year degree from an accredited institution in Culinary Arts, Hotel and Restaurant Management, or a related discipline; 2 years of experience in culinary, food and beverage, or a related professional area.

CORE WORK ACTIVITIES

Leading the Culinary Team

  • Utilizes interpersonal and communication skills to lead, influence, and motivate others; advocates for sound financial and business decision-making; demonstrates integrity and leads by example.
  • Supervises and manages kitchen staff, overseeing all daily operations. Understands employee roles sufficiently to perform duties in their absence.
  • Fosters mutual trust, respect, and collaboration among team members.
  • Acts as a role model to exemplify appropriate behaviors.
  • Ensures and maintains employee productivity levels.
  • Solicits team feedback, employs an open-door policy, and reviews employee satisfaction results to identify and address concerns.
  • Clarifies expectations and guidelines for employees.
  • Establishes and maintains collaborative relationships with team members.
  • Recognizes and celebrates team successes publicly.
  • Leads shifts while personally preparing food items and fulfilling requests based on required specifications.
  • Supervises and coordinates the activities of cooks and kitchen staff engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

  • Develops and creates new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Oversees kitchen shift operations and ensures compliance with all Food & Beverage policies, standards, and procedures.
  • Recognizes superior quality in products, presentations, and flavors.
  • Ensures adherence to food handling and sanitation standards.
  • Follows proper handling and temperature guidelines for all food products.
  • Ensures staff maintain required food handling and sanitation certifications.
  • Assists the Executive Chef with all kitchen operations.
  • Maintains standards for purchasing, receiving, and food storage.
  • Prepares and cooks a variety of foods, either regularly or for special events.
  • Checks the quality of raw and cooked food products to ensure standards are met.
  • Assists in determining food presentation and creates decorative displays.

Ensuring Exceptional Customer Service

  • Provides services that exceed expectations for customer satisfaction and retention.
  • Manages daily operations, ensuring quality standards and customer expectations are consistently met.
  • Enhances service by communicating effectively and assisting individuals in understanding guest needs, providing guidance, feedback, and coaching as necessary.
  • Observes employee service behaviors and provides constructive feedback.
  • Aims to improve service performance continuously.
  • Emphasizes guest satisfaction in all departmental meetings and focuses on ongoing improvement.
  • Empowers staff to deliver excellent customer service.
  • Sets a positive example for guest relations.

Maintaining Culinary Goals

  • Aims to achieve and exceed performance, budget, and team goals.
  • Develops specific goals and plans to prioritize, organize, and accomplish work tasks.
  • Understands the impact of departmental operations on overall financial goals and objectives and manages to achieve or exceed budgeted targets.
  • Trains staff in safety procedures.

Managing and Conducting Human Resource Activities

  • Identifies the developmental needs of others and coaches or mentors them to enhance their skills.
  • Recognizes the educational needs of others, develops training programs, and instructs as necessary.
  • Manages payroll administration.
  • Brings issues to the attention of the department manager and Human Resources as needed.
  • Utilizes the Labor Management System to effectively schedule according to business demands and track employee time and attendance.
  • Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Participates in employee disciplinary procedures as needed.
  • Engages in the employee performance appraisal process, providing feedback as required.
  • Contributes to the development and implementation of corrective action plans.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates through various communication methods.
  • Analyzes information and evaluates results to select the best solutions and resolve issues.
  • Attends and participates in all relevant meetings.
The salary range for this position is $72,000 to $95,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various life and work wellness benefits, which may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


Why settle for less when you can have MORE - all under one roof? With our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally create environments, services, and programming that unite people in extraordinary ways.

The core of our brand consists of STARs, who are creative, entrepreneurial, and dedicated to providing thoughtful, big-hearted service to guests.

At Gaylord, we offer STARs opportunities that extend beyond those of a traditional hotel, providing endless career possibilities, additional perks, and MORE.

By joining Gaylord, you become part of a portfolio of brands within Marriott International.

Be where you can excel, begin your purpose, belong to an amazing global team, and become the best version of yourself.

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