Outdoor Experience Manager

4 days ago


Kissimmee, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Outdoor Experience Manager to join our team at Gaylord Palms Resort & Convention Center. As a key member of our food and beverage operations team, you will be responsible for overseeing the daily operations of our restaurants, bars, and room service areas.

Key Responsibilities
  • Manage Day-to-Day Operations: Supervise and manage employees, maintain service and sanitation standards, and review staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Lead Food and Beverage Team: Utilize interpersonal and communication skills to lead, influence, and encourage others, advocate sound financial/business decision making, and demonstrate honesty/integrity.
  • Ensure Exceptional Customer Service: Provide services that are above and beyond for customer satisfaction and retention, improve service by communicating and assisting individuals to understand guest needs, and empower employees to provide excellent customer service.
  • Manage and Conduct Human Resource Activities: Provide guidance and direction to subordinates, identify the educational needs of others, and ensure employees are treated fairly and equitably.
Requirements
  • Education and Experience: High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area, or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
  • Skills and Qualifications: Strong leadership and communication skills, ability to work in a fast-paced environment, and knowledge of food and beverage operations, including menu planning, inventory management, and staff supervision.
What We Offer
  • Competitive Salary: $64,000 to $92,000 annually
  • Bonus Program: Eligible for bonus program
  • Comprehensive Benefits: Comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.


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