Customer Service Operations Leader

2 weeks ago


Enterprise, Oregon, United States Albertsons Companies Full time
Position Overview

The role of the Customer Service Operations Leader is pivotal in ensuring that our customers receive exemplary service that aligns with the values of Albertsons Companies. This position is responsible for fostering a culture of outstanding customer engagement and satisfaction.

Key Responsibilities
  • Promote and uphold the principles of Legendary Customer Service throughout the store.
  • Address customer inquiries and concerns with a focus on positive outcomes and effective resolution.
  • Collaborate with team members to achieve and surpass customer service objectives set by the division.
  • Implement training programs that enhance customer interaction skills among staff.
Qualifications

The ideal candidate will possess strong leadership abilities, a commitment to customer satisfaction, and a passion for retail operations. A background in managing customer service teams within a retail environment is preferred.



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