Restaurant Operations Manager

4 days ago


Enterprise, Alabama, United States Tropical Smoothie Cafe Full time
Job Description

Job Summary:

Tropical Smoothie Cafe is seeking an experienced Restaurant Operations Manager to join our team in Enterprise, AL. As a key member of our management team, you will be responsible for leading the front-of-house and back-of-house operations of our cafe, ensuring excellent guest experience, product quality, and safety standards are met.

Key Responsibilities:

  • Manage and delegate daily functions of the cafe, including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
  • Lead and coach staff during each shift to ensure brand standards are upheld.
  • Manage the brand experience, including hospitality, quality control, and speed of service.
  • Ensure all safety and security policies are being followed as set by the brand.
  • Monitor sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.
  • Lead marketing and promotional campaigns. Execute marketing and sales programs following guidelines.
  • Manage labor to ensure proper staffing levels to meet the budget and sales strategy.
  • Manage the inventory and par levels.
  • Ensure equipment is operable to execute brand standards.
  • Drive ServSafe compliance and proper food handling procedures.

Requirements:

  • Minimum of 2 years of food service management experience.
  • Legally able to work within the State and Federal guidelines.
  • ServSafe certification required.
  • Strong in driving operational execution in both FOH and BOH.
  • Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.
  • Must agree to a background check.

Working Conditions:

  • General Managers can expect to have a 55+ hour work week, dictated by the needs of the business.
  • Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.
  • Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafe's core values in all interactions.
  • Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
  • Fun, fast-paced, upbeat environment with no fryers.
  • Comfortable with a high level of change.


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