Customer Service Specialist

2 days ago


Wichita, Kansas, United States Mass Markets Full time
Job Overview
Maintain a positive and professional demeanor when interacting with customers, ensuring timely and courteous resolution to their inquiries. The ideal candidate will possess excellent communication skills, be adaptable to changing situations, and demonstrate a customer-centric approach.

About the Role
We are seeking a highly motivated Customer Service Representative to join our Mass Markets team. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences, handling inbound and outbound contacts with professionalism and efficiency.

Key Responsibilities
- Handle customer inquiries and concerns via phone, email, or chat platforms
- Utilize problem-solving skills to resolve issues and provide solutions
- Collaborate with internal teams to ensure seamless issue resolution
- Maintain accurate records of customer interactions and feedback

Requirements
- 1+ years of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in using technology to enhance customer experience

Benefits
- Competitive salary range: $45,000 - $55,000 per annum
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including health insurance and paid time off

Location
This role is based in [location], offering a great balance of urban convenience and quality of life.

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