Customer Support Specialist Wichita
2 days ago
**Job Title:** Customer Support Specialist
**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
Main Responsibilities:
- Respond to customer calls, emails, and chats in a timely and professional manner
- Identify and resolve customer complaints and issues through effective problem-solving and communication
- Collaborate with other departments to resolve complex customer issues
- Update customer records and systems as necessary
Requirements and Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ year of customer service experience; experience in a call center environment a plus
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Salary and Benefits:
- Annual salary range: $48,000 - $65,000, depending on experience
- Benefits package including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Ongoing training and development opportunities
About Mass Markets:
We value our customers and strive to provide them with an exceptional experience. Our team is committed to delivering outstanding service and building long-term relationships with our customers.
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