Customer Support Specialist Wichita

2 days ago


Wichita, Kansas, United States Mass Markets Full time

**Job Title:** Customer Support Specialist

**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Main Responsibilities:

  • Respond to customer calls, emails, and chats in a timely and professional manner
  • Identify and resolve customer complaints and issues through effective problem-solving and communication
  • Collaborate with other departments to resolve complex customer issues
  • Update customer records and systems as necessary

Requirements and Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ year of customer service experience; experience in a call center environment a plus
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Salary and Benefits:

  • Annual salary range: $48,000 - $65,000, depending on experience
  • Benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Ongoing training and development opportunities

About Mass Markets:

We value our customers and strive to provide them with an exceptional experience. Our team is committed to delivering outstanding service and building long-term relationships with our customers.



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