Bilingual Customer Service Specialist

3 weeks ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Job Overview

MCI, a leading provider of business process outsourcing solutions, is seeking highly motivated and customer-focused individuals to join our team as Bilingual Bank Customer Services Representatives. This role offers an exciting opportunity to work with a variety of clients, including banks, and provide exceptional customer service.

About the Job
  • Handle inbound customer calls, emails, and live chats in a professional and courteous manner.
  • Listen to customers' needs and resolve issues promptly and effectively.
  • Escalate complex issues to supervisors or managers as needed.
Requirements
  • High school diploma or equivalent required; prior experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Bilingualism in English and another language (Spanish, French, etc.) is essential for this role.
  • Ability to multitask, prioritize tasks, and manage time effectively.
Benefits
  • A competitive salary range of $45,000 - $55,000 per year, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a team of like-minded professionals.
  • Opportunities for career advancement and professional growth.


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