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Front Office Operations Supervisor

2 months ago

Avila Beach, California, United States Hilton Grand Vacations Full time
Exciting Opportunity for a Front Desk Supervisor

What will your role entail?

As a Front Desk Supervisor, you will play a crucial role in ensuring the smooth operation of the Front Office while contributing to the overall success of the company. Your responsibilities will include:
  • Overseeing daily Front Office operations to ensure efficiency and effectiveness.
  • Assisting guests during check-in and check-out processes, providing support to Front Desk staff with inquiries and guest-related issues.
  • Welcoming and greeting guests upon their arrival, creating a positive first impression.
  • Accurately registering guests into the system, confirming reservations, and verifying credit and address details.
  • Promoting Hilton Grand Vacations services and ensuring all members receive appropriate recognition and benefits.
  • Training and guiding new team members to ensure high standards of service.
  • Ensuring adherence to Front Office quality standards and consistent application of policies and procedures.
  • Providing ongoing training and support to the Front Desk team.
  • Managing a house bank, including daily deposits and accurate reporting of receipts.
  • Supervising the registration and check-out processes to ensure accuracy and efficiency.
  • Delegating specific tasks to team members related to credit management, registration, and overall cleanliness of the Front Desk area.
  • Posting miscellaneous charges as needed.
  • Maintaining a daily log of guest interactions and implementing corrective actions as necessary.
  • Following up on unresolved guest situations promptly and communicating necessary information to management.
  • Monitoring credit opportunities during each shift.
  • Performing additional duties as assigned by management.
  • Regular attendance is essential for the successful performance of this role.
We offer a comprehensive benefits package for our full-time team members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and exceptional travel benefits.

What qualifications are we seeking?

To excel in this role, candidates should possess the following qualifications:
  • High school diploma or GED.
  • Relevant prior experience in a similar role.
  • Ability to read, analyze, and interpret complex documents.
  • Proficiency in creating and understanding business communications and reports.
  • Basic mathematical skills.
  • Strong problem-solving abilities and sound judgment in various guest and business scenarios.
  • Excellent interpersonal and customer service skills.
  • Capability to resolve conflicts, think critically, and mentor others.
Preferred qualifications include:
  • Associate's Degree or higher.
  • Voice Certification.
  • Over three years of related experience.
  • Previous management or supervisory experience.
The hourly wage for this position ranges from $23.42 to $35.10, depending on experience.

We are committed to being an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please reach out to us for accommodation requests.