Customer Support Technician

2 weeks ago


Hiawatha, Iowa, United States BCforward Full time

Position Overview:

As a Technical Support Specialist, you will play a crucial role in fostering and nurturing business relationships with designated clients. Your primary responsibility will be to communicate effective solutions regarding the maintenance of equipment, repairs, and the management of parts orders, including shipping logistics.

Key Responsibilities:

In this position, you will:

  • Engage with customers to ensure their equipment is properly maintained and operational.
  • Conduct follow-up communications to assist clients through the maintenance and repair processes, minimizing downtime.
  • Assist in the assembly of specific equipment and oversee inventory management.
  • Report directly to the Functional Solutions Manager, providing updates and insights on customer interactions.

Success Factors:

To excel in this role, you will need to:

  • Demonstrate a strong mechanical aptitude.
  • Work autonomously with minimal supervision.
  • Collaborate effectively with both customers and management.
  • Propose enhancements for the management of equipment and parts inventory.
  • Develop training materials and troubleshooting guides for customer use.
  • Act as a primary resource for customers to resolve equipment and operator-related issues.
  • Maintain a customer-focused approach, ensuring follow-ups are conducted to confirm equipment functionality.
  • Provide timely updates to customers regarding equipment status.
  • Be physically capable of lifting up to 50lbs.

Additional Attributes:

We seek individuals who are:

  • Self-motivated and eager to achieve high performance.
  • Committed to establishing a safety culture where all incidents are preventable.

Qualifications:

The ideal candidate will possess:

  • A strong mechanical aptitude.
  • A genuine interest in Pest Management Products and Innovations.
  • Interpersonal skills suitable for supporting competitive innovations with a strong customer focus.
  • A High School diploma; an Associate's degree is preferred.
  • Proficiency in computer applications, particularly Word, Excel, and PowerPoint.

Training Opportunities:

Comprehensive hands-on training will be provided by the Functional Solutions Manager.

Benefits:

BCforward offers a comprehensive benefits package to eligible employees, including major medical, HSA, dental, vision, life insurance, short-term and long-term disability, and a 401k plan.

About BCforward:

Founded in 1998, BCforward is a Black-owned firm dedicated to providing innovative solutions that support business and technology strategies. With a commitment to excellence and a focus on human potential, BCforward has established itself as a leader in workforce management and consulting services.



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