Equipment Support Technician

2 weeks ago


Hiawatha, Iowa, United States Axelon Full time

Technical Support Specialist
Axelon


Worker Schedule
Mon - Fri (8 AM to 5 PM)


In this position, you will cultivate and sustain professional relationships with designated Client customers.

The primary goal is to efficiently convey solutions pertaining to the appropriate upkeep of machinery, repairs, and management of parts orders, including logistics.

You will also conduct follow-up communications to assist customers throughout the maintenance and repair process, aiming to minimize downtime. Additionally, you will be responsible for the assembly of specific equipment and assist in inventory management. The Functional Solutions Technical Support Specialist will report to the Functional Solutions Manager.

Key Responsibilities:
You Will...

  • Possess a robust mechanical aptitude
  • Operate independently with minimal oversight
  • Collaborate effectively with customers and management
  • Propose enhancements for ongoing improvements in equipment and parts inventory management
  • Assist in the creation of training and troubleshooting documentation for customers
  • Act as a primary resource for customers to resolve equipment and/or operator-related challenges

Customer-Centric Approach:
Ensure to follow up with customers after providing solutions to confirm that equipment is
fully operational

  • Keep customers informed with updates as necessary, such as equipment winterization
  • Be capable of lifting up to 50lbs
You Will Also...

  • Drive and challenge yourself to achieve high performance
  • Foster and uphold a safety culture where all incidents are preventable

Qualifications for Success:
What We Seek in You...

  • Strong Mechanical Aptitude
  • Interest in working with Pest Management Products and Innovations
  • Interpersonal skills suitable for supporting competitive innovations in a positive, ethical manner with a strong customer focus


  • High School Diploma; Associate Degree Preferred.
  • Proficient computer skills, particularly in Word, Excel, and PowerPoint
Training Provided...

  • Practical training with the Functional Solutions Manager


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