Equipment Maintenance Support Specialist
2 weeks ago
Job Title:
Technical Support Specialist
Company: Hire Talent
In this position, you will cultivate and sustain professional relationships with designated clients. The primary goal is to effectively convey solutions related to the proper upkeep of machinery, repairs, and management of parts orders, including logistics.
You will also conduct follow-up communications to assist clients through the maintenance and repair process, minimizing operational downtime. Additionally, you will be responsible for the assembly of specific machinery and aid in inventory management. The Functional Solutions Technical Support Specialist will report directly to the Functional Solutions Manager.
Key to Success:
- Possess a robust mechanical understanding
- Operate independently with minimal oversight
- Collaborate effectively with clients and management
- Propose enhancements for ongoing improvements in equipment and parts inventory management
- Assist in the creation of training and troubleshooting documentation for clients
- Act as a primary resource for clients to resolve equipment and/or operator-related challenges
Customer-Centric Approach:
Ensure to follow up with clients after providing solutions to confirm that equipment is fully operational.
- Keep clients informed with updates as necessary, such as equipment winterization
- Ability to lift up to 50 lbs
Additional Responsibilities...
- Inspire and challenge yourself to achieve high performance
- Foster and uphold a safety culture where all incidents are preventable
Essential Qualities for Success:
- Strong Mechanical Understanding
- Interest in working with Pest Management Products and Innovations
- Interpersonal skills suitable for supporting competitive innovations in a positive and ethical manner with a strong customer focus
- High School Diploma; Associate's Degree Preferred.
- Proficient computer skills, including expertise in Word, Excel, and PowerPoint
Training Provided...
- Hands-on training with the Functional Solutions Manager
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