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Customer Support Technician

2 months ago

Hiawatha, Iowa, United States BCforward Full time

Position Title: Technical Support Specialist

Overview:
BCforward is seeking a dedicated Technical Support Specialist to enhance our customer service experience.

Key Responsibilities:

  • Develop and nurture professional relationships with designated clients.
  • Communicate effectively regarding equipment maintenance, repairs, and parts management.
  • Conduct follow-up communications to assist clients through the maintenance and repair process, minimizing equipment downtime.
  • Assist in the assembly of specialized equipment and oversee inventory management.
  • Report directly to the Functional Solutions Manager.
Success Factors:
  • Possess a strong mechanical aptitude.
  • Work autonomously with minimal oversight.
  • Collaborate effectively with clients and management.
  • Propose enhancements for equipment and inventory management.
  • Contribute to the development of training and troubleshooting resources for clients.
  • Act as a primary point of contact for clients to resolve equipment and operator-related issues.
  • Ensure customer satisfaction through follow-up communications.
  • Provide timely updates to clients regarding equipment status.
  • Ability to lift up to 50 lbs.
Additional Qualities:
  • Self-motivated and driven to achieve high performance.
  • Promote a culture of safety where all incidents are preventable.
Qualifications:
  • Strong mechanical skills.
  • Interest in Pest Management Products and Innovations.
  • Interpersonal skills suitable for supporting competitive innovations ethically and positively.
  • High School Diploma; Associate's Degree preferred.
  • Proficient in computer applications, including Word, Excel, and PowerPoint.
Training:
  • Hands-on training provided by the Functional Solutions Manager.
Benefits:
BCforward offers a comprehensive benefits package for eligible employees, including major medical, HSA, dental, vision, life insurance, short-term and long-term disability, and 401k options.

About BCforward:
Founded in 1998, BCforward is a Black-owned firm dedicated to providing innovative solutions that support business and technology strategies globally. Our consultants work with over 225 clients worldwide, championing human potential to help organizations transform and grow. We are committed to fostering a diverse and inclusive workplace.