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Equipment Support Technician

2 months ago

Hiawatha, Iowa, United States Hire Talent Full time

Job Title:
Technical Support Specialist
Company: Hire Talent

In this position, you will cultivate and sustain professional relationships with designated clients.

The primary goal is to efficiently convey solutions pertaining to the appropriate upkeep of machinery, repairs, and management of parts orders, including logistics.

You will also conduct follow-up communications to assist clients throughout the maintenance and repair procedures to minimize downtime. Additionally, you will oversee the assembly of specific machinery and aid in inventory management. The Functional Solutions Technical Support Specialist will report directly to the Functional Solutions Manager.

Key Success Factors:

  • Possess a robust mechanical understanding
  • Operate autonomously with minimal oversight
  • Collaborate effectively with clients and management
  • Propose enhancements for ongoing improvements in equipment and parts inventory management
  • Assist in the creation of training and troubleshooting documentation for clients
  • Act as a primary resource for clients to resolve equipment and/or operator-related challenges

Customer-Centric Approach:
Ensure to follow up with clients after providing solutions to confirm that equipment is
fully operational

  • Keep clients informed with updates as necessary, such as equipment winterization
  • Capability to lift up to 50lbs

Additional Responsibilities...

  • Inspire and challenge yourself to achieve high performance
  • Foster and uphold a safety culture where all incidents are preventable

Essential Qualifications:

  • Strong Mechanical Understanding
  • Interest in working with Pest Management Products and Innovations
  • Interpersonal skills suitable for supporting competitive innovations in a positive, ethical manner with a strong customer focus

  • High School Diploma; Associate's Degree Preferred.
  • Proficient computer skills, particularly in Word, Excel, and PowerPoint

Training Provided...

  • Practical training with the Functional Solutions Manager