Customer Support Technician

1 week ago


Hiawatha, Iowa, United States BCforward Full time

Position Title: Technical Support Specialist

Job Overview:
As a Technical Support Specialist, you will play a crucial role in fostering and nurturing business relationships with our valued customers. Your primary responsibility will be to effectively communicate solutions related to the maintenance and repair of equipment, ensuring that our clients receive the highest level of service.

Key Responsibilities:

  • Develop and maintain strong relationships with designated customers.
  • Communicate solutions regarding equipment maintenance, repairs, and parts management, including shipping logistics.
  • Conduct follow-up calls to assist customers throughout the maintenance and repair process, minimizing equipment downtime.
  • Assist in the assembly of specific equipment and manage inventory effectively.
  • Report directly to the Functional Solutions Manager.
Success Factors:
  • Possess a strong mechanical aptitude.
  • Work independently with minimal supervision.
  • Collaborate effectively with customers and management.
  • Provide suggestions for continuous improvement in equipment and parts inventory management.
  • Develop training and troubleshooting guides for customer reference.
  • Act as a primary resource for customers to resolve equipment and operator-related issues.
  • Maintain a customer-focused approach by following up to ensure equipment is fully operational.
  • Provide timely updates to customers regarding equipment status.
  • Capable of lifting up to 50 lbs.
Additional Attributes:
  • Motivate yourself to achieve high performance.
  • Support a safety culture where all accidents are preventable.
Qualifications:
  • Strong mechanical aptitude.
  • Interest in Pest Management Products and Innovations.
  • Interpersonal skills suitable for supporting competitive innovations in a positive and ethical manner.
  • High School Diploma; Associate's Degree preferred.
  • Proficient in computer applications, including Word, Excel, and PowerPoint.
Training Provided:
  • Hands-on training with the Functional Solutions Manager.
Benefits:
BCforward offers a comprehensive benefits package for eligible employees, including major medical, HSA, dental, vision, life insurance, short-term and long-term disability, and 401k options.

About BCforward:
Founded in 1998, BCforward is a Black-owned firm dedicated to providing unique solutions that support value capture and digital product delivery for organizations globally. With a strong commitment to human potential, BCforward champions the values of People-Centricity, Optimism, Excellence, Diversity, and Accountability, helping clients achieve their strategic goals for over 25 years. BCforward is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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