Sponsorship Engagement Coordinator
2 weeks ago
Position Title: Donor Relations Specialist
Objective of the Role:
The Donor Relations Specialist serves as a vital point of interaction for stakeholders associated with Coptic Orphans. This role focuses on maintaining and supporting all active sponsors and donors. The specialist communicates the mission and initiatives of Coptic Orphans in an engaging, passionate, and professional manner while fulfilling all maintenance and customer service responsibilities.
Key Responsibilities:
- Address and respond to all inquiries from prospects, donors, and sponsors via calls and emails.
- Leverage incoming donor calls to promote additional contributions, donations, and partnerships.
- Oversee existing constituent records and ensure all necessary updates are completed.
- Maintain and enhance records in the Salesforce database by entering accurate information.
- Document donor and sponsor payments, update payment methods, and resolve any declined donations.
- Execute all customer service duties related to donors and sponsors, including issue resolution and information dissemination.
- Innovate and implement new strategies to elevate Coptic Orphans' customer service experience.
- Perform additional tasks as required.
Qualifications and Skills:
- A Bachelor's degree with 3 to 5 years of relevant professional experience.
- Experience in fundraising or marketing is beneficial.
- Proficient in English, with Arabic language skills considered an advantage.
- Detail-oriented with the ability to strategically manage production processes.
- Exceptional organizational skills, attention to detail, and the capacity to manage multiple tasks effectively.
- Familiarity with database or contact management systems, particularly Salesforce.
- Strong teamwork and communication abilities, with a persuasive and articulate communication style.
- Willingness to travel as needed.
Travel Requirements:
- Availability for travel as necessary.
Employee Benefits:
Coptic Orphans provides a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, optional short-term and long-term disability coverage, access to onsite fitness facilities, an employee assistance program, and paid time off. Employees may also participate in a company-sponsored 403(b) retirement plan.
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