Sponsorship Engagement Coordinator

2 weeks ago


Fairfax, Virginia, United States Coptic Orphans Full time
Job Overview

Position Title: Donor Relations Specialist

Objective of the Role:

The Donor Relations Specialist serves as a vital liaison for stakeholders of Coptic Orphans. This role is dedicated to providing maintenance and support for all current sponsors and donors. The specialist is responsible for articulating the mission and initiatives of Coptic Orphans in a compelling, enthusiastic, and professional manner while executing various maintenance and customer service functions.

Key Responsibilities:

  • Address and manage all inquiries from prospects, donors, and sponsors via calls and emails.
  • Leverage incoming donor communications to promote additional contributions, donations, and partnerships.
  • Oversee existing constituent records and ensure timely updates are made.
  • Maintain accurate records in the Salesforce database by entering precise data.
  • Document donor and sponsor payments, update payment methods, and resolve any declined donations.
  • Execute all customer service tasks related to donors and sponsors, including issue resolution and information dissemination.
  • Innovate and propose new strategies to elevate Coptic Orphans' customer service experience.
  • Undertake additional tasks as required.

Qualifications and Skills:

  • A Bachelor's degree coupled with 3 to 5 years of relevant professional experience.
  • Experience in fundraising or marketing is advantageous.
  • Proficient in English, with Arabic language skills considered a plus.
  • Detail-oriented with the ability to implement effective production processes strategically.
  • Strong organizational skills, with a keen attention to detail and the capacity to manage multiple tasks efficiently.
  • Familiarity with database or contact management systems, particularly Salesforce.
  • Exceptional teamwork and communication abilities, including:
    • Persuasive and articulate communication skills; comfortable engaging with stakeholders via telephone.
    • Willingness to travel within the US as needed.

Travel Requirements:

  • Availability for travel throughout the US is necessary.

Benefits Offered:

Coptic Orphans provides a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, optional short-term and long-term disability coverage, access to onsite fitness facilities, an employee assistance program, and paid time off. Employees also have the opportunity to participate in a company-sponsored 403(b) retirement plan.

Job Posted by ApplicantPro

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