Philanthropy Engagement Coordinator
1 week ago
Position Title: Donor Relations Specialist
Objective of the Role:
The Donor Relations Specialist serves as a vital point of contact for stakeholders of Coptic Orphans. This role is dedicated to maintaining and supporting all active sponsors and donors. The specialist communicates the mission and initiatives of Coptic Orphans in an engaging, passionate, and professional manner while executing all maintenance and customer service responsibilities.
Key Responsibilities:
- Address and respond to all inquiries from prospects, donors, and sponsors via calls and emails.
- Leverage incoming donor calls to promote additional contributions, donations, and partnerships.
- Oversee existing constituent records and ensure all necessary updates are completed.
- Maintain and enhance records in the Salesforce database by entering accurate information.
- Document donor and sponsor payments, update payment methods, and resolve any declined donations.
- Execute all customer service duties related to donors and sponsors, including issue resolution and information dissemination.
- Innovate and implement new strategies to elevate Coptic Orphans' customer service experience.
- Carry out additional tasks as required.
Required Knowledge and Skills:
- A Bachelor’s degree with 3 to 5 years of relevant professional experience.
- Experience in fundraising or marketing is preferred.
- Proficient in English, with Arabic language skills considered an advantage.
- Detail-oriented with the ability to strategically implement operational processes.
- Exceptional organizational skills, with a strong focus on detail and the ability to manage multiple tasks effectively.
- Familiarity with database or contact management systems, particularly Salesforce.
- Strong teamwork and communication abilities, including persuasive and articulate verbal skills; comfort in engaging with stakeholders over the phone.
- Willingness to travel as needed within the United States.
Travel Requirements:
- Availability for travel throughout the United States is necessary.
Benefits Offered:
Coptic Orphans provides a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, optional short-term and long-term disability coverage, access to on-site fitness facilities, an employee assistance program, and paid time off. Employees also have the opportunity to participate in a company-sponsored 403(b) retirement plan.
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