Automotive Service Operations Supervisor

1 week ago


Fairfax, Virginia, United States Petroleum Marketing Group Full time

Petroleum Marking Group stands as a premier fuel distributor in the Eastern United States, boasting a dedicated team of over 400 professionals committed to outstanding customer service and community engagement. We are seeking an Automotive Service Manager to oversee the comprehensive functions of our automotive service division.

Key Responsibilities:
  • Collaborate with the Store Manager to ensure smooth operations and effective workflow within the automotive service division.
  • Engage with clients to evaluate repair requirements, provide cost estimates, and guarantee high levels of customer satisfaction.
  • Present financial performance metrics to the District Manager.
  • Manage customer check-in and billing processes with precision and promptness.
  • Coordinate the scheduling of service appointments and efficiently allocate resources.
  • Enforce safety measures and ensure adherence to industry regulations for a secure working environment.
  • Foster a positive workplace culture that prioritizes teamwork, professionalism, and exceptional customer service.
  • Stay updated on industry advancements and technologies to improve service offerings.
  • Enjoy a competitive compensation package, comprehensive health benefits, a 401K plan with company matching, and paid time off.
Qualifications:
  • A minimum of 3 years of experience in automotive service, including at least 1 year in a managerial capacity.
  • Proven leadership abilities to inspire and guide teams towards achieving objectives.
  • In-depth knowledge of automotive service operations, diagnostic methods, and repair techniques.
  • Excellent communication skills for effective interaction with customers, staff, and senior management.
  • Proficiency in automotive service software for scheduling, billing, and inventory management.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Willingness to work a flexible schedule to accommodate business needs, including weekends.

Note: The above statements reflect the general nature of the work and are not exhaustive. Petroleum Marking Group is an equal opportunity employer promoting diversity. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, or other factors.



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