Infrastructure Systems Specialist
2 weeks ago
At Jack Link's Protein Snacks, we embrace the spirit of adventure and innovation. Our commitment to quality and our passion for creating unique snacking experiences drive us to excel in the meat snack industry. As a family-owned business, we take pride in our heritage and the relationships we build with our customers and communities.
Position Summary
The Infrastructure Systems Specialist plays a crucial role in supporting the operational needs of our organization. This position is focused on providing comprehensive technical support for physical servers, storage solutions, and network infrastructure. The specialist will oversee the global enterprise infrastructure, ensuring that all systems are functioning optimally and aligned with organizational goals.
Key Responsibilities
- Provide on-site technical support for server, storage, and network systems.
- Monitor and maintain the performance of infrastructure technologies.
- Collaborate with international teams to support global initiatives.
- Work closely with site leadership to identify IT infrastructure requirements.
- Analyze and resolve technical issues, implementing effective solutions.
- Automate repetitive tasks to enhance efficiency and reduce manual workload.
- Engage with project management to facilitate the delivery of technology solutions.
- Utilize enterprise ticketing systems to track and manage incidents.
- Conduct troubleshooting and provide resolutions for various technical problems.
- Maintain accurate records of infrastructure assets and vendor licenses.
- Develop standardized procedures for server and network configurations.
- Perform necessary updates and security patches for operating systems.
- Create and maintain training materials for technical staff.
- Provide ongoing support and training to team members.
- Be available for after-hours support as needed.
Education: Bachelor's Degree in a computer-related field or equivalent experience.
Experience:
- 4+ years in server, network, and backup technologies.
- 4+ years with Windows server operating systems.
- 4+ years in virtualized server environments.
- 3+ years with Cisco networking technologies.
- 2+ years in scripting and automation of infrastructure tasks.
- 4+ years in patch management and firmware updates.
- 3+ years working with cloud services such as Azure, AWS, or Google.
- Strong customer service orientation and communication skills.
- Technical degree in computer science.
- Experience with Office 365 and Linux.
- Familiarity with VMware or AHV certifications.
Jack Link's is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We value the contributions of all team members and strive to create an environment where everyone can thrive.
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