IT Support Specialist

1 week ago


Perry, Florida, United States Empower Partnerships Full time
IT Support Specialist (On-site)

Empower Partnerships is dedicated to enhancing technology solutions and services.

Our organization focuses on delivering high-quality support for computer systems and networks, ensuring that our team operates at peak efficiency.

We provide comprehensive services including the installation, maintenance, and troubleshooting of various computer hardware and software systems.



What You Can Expect as an IT Support Specialist

  • Attractive Salary Package
  • Work schedule: Monday-Thursday, four 10-hour days (6am - 4:30pm EST) on-site
  • Fridays off
  • Generous vacation and holiday pay
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(K) plan, employee assistance programs, and flexible spending accounts
Position Overview:

The IT Support Specialist will enhance the efficiency of our technology infrastructure by identifying improvements to existing systems and recommending new solutions when necessary.

This role involves developing, implementing, and testing solutions to technical issues, performing systems management, and reviewing system capabilities.

Furthermore, you will provide technical assistance and support related to computer systems, hardware, and software.

Key Responsibilities:

  • Install, modify, and perform minor repairs on computer hardware and software systems.
  • Resolve technical requests or issues raised by staff and troubleshoot to maintain productivity.
  • Ensure system functionality by testing computer components.
  • Assist in designing and implementing networks.
  • Consult with users to determine hardware and software needs and assist in procurement.
  • Maximize system capabilities by studying technical applications and making recommendations.
  • Test compatibility of new programs with existing systems.
  • Gather data to evaluate technical purchasing options.
  • Confirm program objectives and specifications by testing new applications against established standards.
  • Evaluate vendor-supplied software by studying user objectives and testing compatibility.
  • Install necessary software and applications for operational workflows.
  • Provide training on new software through various instructional methods.
  • Maintain system capability by testing computer components.
  • Perform software, network, and database performance tuning.
  • Document hardware and software updates.
  • Stay updated on technical advancements through workshops and professional publications.
  • Prepare reference materials for users by drafting operational instructions.
  • Deliver proactive administration and support for network projects, ensuring data and network security.
  • This role requires punctuality, good attendance, and the ability to focus on tasks during high-pressure situations.
Qualifications (Education/Skills/Experience):

  • Associate degree or higher in computer science, information systems, or a related field
  • Previous experience in a Helpdesk, IT, or similar technical role.
  • A+, Security +, or other relevant certifications
  • Strong problem-solving and troubleshooting skills.
  • Ability to communicate technical information clearly to non-technical staff.
  • A mindset focused on process improvement.
  • Capability in software maintenance and testing.
  • Experience in vendor relations.
  • Basic understanding of networking principles and operating systems.
  • Ability to prioritize and execute tasks effectively in a fast-paced environment.
  • Customer service orientation.
  • Collaborative approach to teamwork.
  • Hands-on problem-solving skills.
Technical Environment:

  • Windows environment, including Windows Servers and Windows 11 workstations


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