Desktop Support Specialist

4 days ago


Perry, Florida, United States Nammo Defense Systems, Inc Full time
Job Summary:

The Desktop Support Technician will play a crucial role in ensuring the effective and efficient operation of computer technology by identifying opportunities to improve existing systems or networks and recommending new systems as necessary. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent problem-solving and communication skills.

Key Responsibilities:
  • Hardware and Software Maintenance: Install, modify, and repair computer hardware and software systems to ensure optimal performance.
  • Ticket Resolution: Resolve technical issues and troubleshoot problems to maintain productivity and minimize downtime.
  • System Testing: Test computer components to ensure system functionality and identify areas for improvement.
  • Network Design and Implementation: Collaborate with stakeholders to design and implement networks that meet business needs.
  • User Support: Provide technical assistance and support to users, including training on new software and hardware.
  • Technical Research: Stay up-to-date on technical advancements and emerging trends to ensure the company remains competitive.
  • Documentation: Maintain accurate records of hardware and software updates, including operation instructions and technical documentation.
  • Security and Compliance: Ensure data and network security by implementing and maintaining security protocols and procedures.
Requirements:
  • Education: Associate degree or above in computer science, information systems, or related field.
  • Experience: Prior experience working on a Helpdesk, in IT, or similar technical function.
  • Certifications: A+, Security +, or other field-related certification.
  • Skills: Excellent problem-solving and troubleshooting skills, ability to communicate technical information to non-technical employees, and a process improvement mindset.


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