IT Support Specialist
2 weeks ago
The IT Support Specialist is responsible for enhancing the performance of computer technology by assessing current systems and proposing improvements or new solutions as necessary. This role involves developing, implementing, and testing resolutions to application challenges, managing systems integration, and optimizing existing setups while considering workflow and scheduling constraints. Additionally, the technician will provide comprehensive technical assistance and support for computer systems, hardware, and software.
Key Responsibilities:
- Install, modify, and perform minor repairs on computer hardware and software systems.
- Address and resolve technical requests or issues raised by staff, ensuring minimal disruption to productivity.
- Maintain system performance through thorough testing of computer components.
- Assist in the design and implementation of network solutions.
- Consult with users to identify their hardware and software requirements and facilitate order placements.
- Enhance computer systems capabilities by analyzing technical applications and providing recommendations.
- Test new programs for compatibility with existing systems.
- Collect data to assess and evaluate technical purchasing options.
- Verify program objectives and specifications by testing new software against established standards and making necessary adjustments.
- Evaluate vendor-supplied software by analyzing user objectives and testing compatibility with current hardware and applications.
- Install necessary software and applications to support workflow.
- Provide training to users on new software through various channels, including instructional videos and user manuals, often in collaboration with technical writers.
- Ensure system capability by conducting tests on computer components.
- Perform tuning for software, network, and database performance.
- Document updates to hardware and software systems.
- Stay informed on technological advancements by attending workshops, reviewing publications, and engaging with professional organizations.
- Create reference materials for users by drafting operational instructions.
- Deliver proactive administration and support through tactical and strategic network projects, ensuring data and network security.
- Other responsibilities as assigned.
- This position requires punctuality, consistent attendance, and the ability to maintain focus during high-pressure situations with competing priorities.
- Associate degree or higher in computer science, information systems, or a related field.
- Previous experience in a Helpdesk, IT, or similar technical role.
- Relevant certifications such as A+, Security +, or others.
- Experience in regulated industries such as DIB or SOX.
- Strong problem-solving and troubleshooting abilities.
- Ability to convey technical information clearly to non-technical personnel.
- A mindset focused on process improvement.
- Capability in software maintenance and testing.
- Experience in vendor relations.
- Basic understanding of networking principles and operating systems.
- Ability to prioritize and execute tasks effectively in a fast-paced environment.
- Customer service orientation.
- Collaborative approach to work.
- Hands-on problem-solving skills.
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