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IT Support Specialist

2 months ago

Perry, Florida, United States Nammo Defense Systems, Inc Full time
Position Overview:

The IT Support Specialist will play a crucial role in enhancing computer technology efficiency by identifying improvements for current systems or networks and suggesting new solutions when necessary. This position involves developing, implementing, and testing resolutions for application issues; managing systems and integration; optimizing existing systems; and assessing system capabilities, workflows, and scheduling constraints. Additionally, the specialist will provide technical assistance and support for computer systems, hardware, and software.

Key Responsibilities:
  • Install, modify, and perform minor repairs on computer hardware and software systems.
  • Address and resolve technical requests or issues raised by staff, ensuring productivity is maintained.
  • Test computer components to ensure system functionality.
  • Assist in the design and implementation of network solutions.
  • Consult with users to assess their hardware and software requirements and assist in procurement.
  • Enhance computer systems capabilities by analyzing technical applications and providing recommendations.
  • Evaluate the compatibility of new software with existing applications.
  • Collect data to assess and compare technical purchasing options.
  • Verify program objectives and specifications by testing new software against established standards and making necessary adjustments.
  • Assess vendor-supplied software by understanding user needs and testing software compatibility with current systems.
  • Install required software and applications to facilitate workflow.
  • Provide training to users on new software through various instructional methods, including self-guided videos and user manuals, often collaborating with technical writers.
  • Maintain system performance by testing computer components.
  • Conduct performance tuning for software, networks, and databases.
  • Document updates to hardware and software.
  • Stay informed on technological advancements by attending workshops, reading professional literature, and engaging with professional organizations.
  • Create reference materials for users by drafting operational instructions.
  • Deliver proactive administration and support through tactical and strategic network projects, ensuring data and network security.
  • Perform other assigned duties as needed.
  • This role requires punctuality, consistent attendance, and the ability to concentrate on tasks during high-pressure situations with competing priorities.
Qualifications:
  • Associate degree or higher in computer science, information systems, or a related field.
  • Previous experience in a Helpdesk, IT, or similar technical role.
  • Relevant certifications such as A+, Security +, or equivalent.
  • Experience in a regulated industry such as DIB or SOX.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to convey technical information in an understandable manner to non-technical staff.
  • A mindset focused on process improvement.
  • Capability in software maintenance and testing.
  • Experience in vendor relations.
  • Basic understanding of networking principles and operating systems.
  • Ability to prioritize and execute tasks effectively in a fast-paced environment.
  • Customer service orientation.
  • Collaborative approach to work.
  • Hands-on problem-solving skills.