IT Support Specialist II

2 weeks ago


Perry, Georgia, United States Jack Link's Protein Snacks Full time
Job Overview

Company Background:
At Jack Link's Protein Snacks, we pride ourselves on our innovative spirit and commitment to quality. As a leader in the snacking industry, we are dedicated to providing exceptional products that fuel the journeys of our customers. Our team, comprised of over 4,000 passionate individuals across multiple countries, is driven by a shared vision of excellence.

Position Summary:
The IT Support Technician II plays a crucial role in delivering outstanding customer service and technical support to our team members. This position is essential in maintaining operational efficiency in a dynamic work environment.

Key Responsibilities:

  • Develop and evaluate standard configurations for various devices, including PCs, laptops, and handhelds.
  • Install, set up, and troubleshoot hardware and software for end-user devices.
  • Assess and implement security patches for user devices in accordance with company policies.
  • Utilize the enterprise ticketing system to document tasks and ensure adherence to service level agreements.
  • Conduct level 1 and 2 diagnostics and resolutions for technical issues affecting end users.
  • Manage incidents through help desk notifications and tracking systems.
  • Facilitate requested changes and updates for users.
  • Address customer inquiries via various communication channels.
  • Act as a liaison with the Global Help Desk for IT-related support.
  • Maintain an accurate inventory of all IT assets at the local site.
  • Contribute to team knowledge sharing and process adherence.
  • Oversee IT onboarding processes for new hires.
  • Provide after-hours support on a rotational basis.
  • Deliver on-site support to additional locations as required.
  • Assist in the implementation of technical solutions for infrastructure projects.
  • Monitor and respond to system alerts using monitoring technologies.
  • Support operational technology initiatives within the plant.
  • Perform additional duties as assigned.

Qualifications:

Education:
High School diploma or equivalent.

Experience:
Minimum of 2 years in desktop support, with a focus on Windows systems and familiarity with Linux environments.

Skills:
Strong customer service skills, problem-solving abilities, and effective communication skills are essential. The candidate should be self-motivated, detail-oriented, and capable of working collaboratively in a team setting.

Preferred Qualifications:
A technical degree in computer science or a related field is advantageous.

Equal Opportunity Statement:
Jack Link's is committed to providing equal employment opportunities to all individuals, ensuring a diverse and inclusive workplace.



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