Sales and Customer Service Manager

6 days ago


Fort Lauderdale, Florida, United States Dogtopia of Downtown Ft Lauderdale Full time
Job Description

About Dogtopia of Downtown Ft Lauderdale

We are a leading provider of dog daycare, boarding, and spa services, dedicated to delivering exceptional experiences for our furry friends and their owners. As a Sales and Customer Service Manager, you will play a vital role in driving business growth and ensuring our customers receive unparalleled service.

Key Responsibilities:

  • Create effective daily schedules to ensure seamless operations
  • Manage confidential information, including health and behavioral notes, and communicate with team members
  • Provide exceptional customer service, responding to customer inquiries and resolving issues promptly
  • Process transactions, including cash and credit payments, and maintain accurate records
  • Conduct evening closing procedures, including balancing the cash drawer and reconciling transactions
  • Develop and implement strategies to increase sales and customer engagement
  • Collaborate with the management team to identify areas for improvement and implement changes
  • Provide feedback and coaching to team members to ensure high standards are met

Requirements:

  • High school diploma or equivalent required; degree in business or related field preferred
  • Minimum 18 years old; ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic math skills and accuracy with handling cash and credit transactions
  • Proficient in POS software and able to learn new systems quickly

What We Offer:

  • Competitive hourly wages and flexible scheduling
  • Opportunities for professional growth and development
  • A fun and dynamic work environment with a passionate team
  • Additional certification programs available based on merit and interest

Why Join Our Team?

We are committed to providing a safe, fun, and healthy environment for our canine friends and their owners. As a Sales and Customer Service Manager, you will have the opportunity to make a real difference in the lives of our customers and their pets. If you are passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.



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