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Sales and Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy FORT LAUDERDALE. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities
  • Customer Service: Provide outstanding customer service and help everyone feel valued and understood.
  • Sales and Marketing: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Supporting Clinic Flow: Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Client Growth and Retention: Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Skills: Critical thinking, excellent math and computer skills, and the ability to multitask. Great people skills and the ability to establish positive relationships with guests.
  • Knowledge: Supporters of total body care with a general knowledge of massage and skin care services.
Perks and Benefits
  • Competitive base pay of $15.50/hour plus bonuses and commissions.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work/life balance.
  • In-depth product and service training.
  • 30% off all products.