Sales Director

5 days ago

Tampa, Florida, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a highly skilled Sales Manager to join our team at Pyramid Global Hospitality. As a Sales Manager, you will be responsible for handling customer inquiries and lead requests for groups, working closely with customers to align their preferences with hotel needs, and actively up-selling each business opportunity to maximize revenues and drive customer loyalty.

Key Responsibilities
  • Respond promptly to incoming group/catering opportunities within pre-defined parameters.
  • Work collaboratively with other sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and how to sell against them.
  • Ensure business booked is within hotel parameters, close the best opportunities for the property based on market conditions and the property's needs.
  • Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence.
  • Actively up-sell each business opportunity to maximize revenue.
  • Develop and manage catering sales revenue and operation budgets, and provide forecasting reports.
  • Build and maintain strong working relationships with key internal and external stakeholders.
  • Understand and actively utilize company marketing initiatives/incentives to close business.
  • Follow up on opportunities uncovered by the proactive sales team.
  • Identify and implement process improvements and best practices.
  • Promote accountability to drive superior business results, including successful execution of Sales strategies and business processes.
  • Establish clear expectations for customers and properties throughout the sales process.
  • Effectively resolve guest issues arising from the sales process, bringing issues to the attention of property and sales leadership team as appropriate.
About Us

Pyramid Global Hospitality is an industry-leading and growing global hotel management company. We are committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our company values its employees and is dedicated to building meaningful relationships, providing ongoing training and development opportunities, and offering a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off.

What We Offer

As a Sales Manager at Pyramid Global Hospitality, you will have the opportunity to work in a dynamic and collaborative environment, with a team that is passionate about delivering exceptional guest experiences. You will be responsible for driving customer loyalty by delivering service excellence throughout each customer experience, and will have the opportunity to develop and manage catering sales revenue and operation budgets, and provide forecasting reports.

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.

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