Cannabis Retail Associate

2 weeks ago

Lowell, Massachusetts, United States iAnthus Full time

About Us:

iAnthus Capital Management operates across multiple states, engaging in a comprehensive range of cannabis-related activities, from cultivation and processing to retail sales. We believe that cannabis is poised to be a transformative industry, with the potential to enhance lives, particularly for those with chronic conditions. Our aim is to establish leading cannabis brands and a robust network of operations and distribution nationwide. At iAnthus, we offer opportunities for professional growth, a flexible work environment, competitive benefits, a wellness program, and the chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute positively to a team environment. You are committed to fostering an inclusive, compliant, and positive workplace. Your time management skills are strong, and you prioritize data integrity and accuracy in your work. If you thrive in a dynamic setting and are excited about building something impactful with the iAnthus team, we encourage you to explore this opportunity.

Key Competencies:

  • Positive demeanor
  • Exceptional attention to detail and organizational skills
  • Strong interpersonal abilities and teamwork orientation
  • Excellent verbal and written communication skills
  • Capability to multitask and prioritize in a fast-paced environment

Benefits:

  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Comprehensive Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer Paid Short-Term Disability and Life Insurance
  • Wellness Program
  • 401K Plan
  • Employee Assistance Program
  • Opportunity to contribute to a growing company where your skills can make a difference

Role Overview:

The Dispensary Associate, reporting to the Dispensary Manager, is integral to the daily operations of the dispensary, focusing on patient-centric service and achieving company objectives. This role involves adhering to company policies and ensuring compliance with all relevant laws and regulations.

Responsibilities:

  • Engage with and educate patients in a friendly manner
  • Ensure accuracy and completeness of patient intake forms
  • Assist in qualifying patients for financial assistance programs
  • Maintain compliance with local and state regulations
  • Perform general administrative tasks, including record-keeping and correspondence
  • Provide timely feedback to management regarding patient experiences
  • Maintain accurate records related to patient intake, cash handling, and waste disposal
  • Participate in daily meetings to align on goals and messaging
  • Deliver compassionate and exceptional patient service consistently
  • Engage in monthly inventory assessments

Training & Development:

  • Ensure all patients receive a warm and supportive welcome, making every interaction positive
  • Stay informed on HIPAA and confidentiality standards
  • Become proficient in inventory management and point-of-sale systems
  • Maintain up-to-date knowledge of products and proper dosages
  • Ensure adherence to company policies and legal regulations among team members
  • Review and update educational materials for patients
  • Participate in quarterly team meetings for ongoing development

Sales & Business Development:

  • Analyze daily sales and best practices with team members to meet targets
  • Receive training on patient services, including intake processes and product knowledge
  • Engage in daily meetings to ensure consistent messaging and objectives
  • Provide outstanding and empathetic patient service

Company Culture:

  • Act as a brand ambassador for iAnthus, representing the company positively
  • Build relationships with community stakeholders
  • Embrace and implement core values such as respect, diversity, sustainability, and service
  • Adhere to the cultural principles of iAnthus
  • Maintain the dispensary's aesthetic in line with the brand, including cleanliness and ambiance
  • Contribute to a motivated team environment
  • Implement marketing strategies to enhance brand visibility

Qualifications:

  • Must be at least 21 years old with a valid driver's license and reliable transportation
  • Preferred experience in retail, hospitality, or patient services
  • Flexible schedule availability, including nights and weekends
  • Strong verbal and written communication skills, along with basic math proficiency
  • Ability to thrive in a fast-paced, high-transaction environment
  • Strong organizational and decision-making capabilities
  • Computer literacy is essential; POS experience is a plus
  • High school diploma or equivalent
  • Ability to pass a criminal background check as per state guidelines

Physical Requirements:

  • Ability to work a minimum of 8 hours per day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Capability to lift, push, and pull up to 50 pounds
  • Ability to sit, squat, bend, and kneel throughout the workday
  • Ability to stand for extended periods
  • Willingness to work in various conditions, including exposure to fumes, dust, and noise

iAnthus is committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences, recognizing that diversity is essential to our success.

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