Cannabis Retail Associate

2 weeks ago

Lowell, Massachusetts, United States iAnthus Capital Full time
Job Overview

About Us:

iAnthus Capital Management operates across multiple states, engaging in a comprehensive range of cannabis-related activities, from cultivation and processing to retail sales. We believe that cannabis is poised to be a transformative industry, positively affecting lives and intersecting with various sectors such as agriculture, pharmaceuticals, and more. Our goal is to develop premier cannabis brands and a national network of operations and distribution. At iAnthus, we offer career growth opportunities, a flexible work atmosphere, competitive benefits, a wellness initiative, and the chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute effectively to a collaborative team. You are committed to fostering an inclusive, positive, and compliant workplace. You excel at managing your time and ensuring accuracy and integrity in your work. If you thrive in a dynamic environment and wish to help build something significant with the iAnthus team, we encourage you to explore this opportunity.

Key Competencies:

  • Positive demeanor
  • Meticulous attention to detail and organizational skills
  • Strong communication and teamwork abilities
  • Proficient verbal and written communication
  • Adept at multitasking and prioritizing in a fast-paced setting

Employee Benefits:

  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Comprehensive Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer-funded Short-Term Disability and Life Insurance
  • Wellness Program
  • 401K Plan
  • Employee Assistance Program
  • Opportunity to work in a growing organization where your skills can make a difference

Role Summary:

The Dispensary Associate, reporting to the Dispensary Manager, is tasked with supporting the daily operations of the dispensary, contributing to a patient-focused team, and achieving the objectives set by iAnthus. This role involves upholding company policies and ensuring compliance with all relevant regulations.

Responsibilities:

  • Engage with and educate patients in a welcoming manner
  • Verify accuracy and completeness of patient intake forms
  • Assist in qualifying patients for financial assistance programs
  • Ensure adherence to local and state regulations
  • Perform general administrative tasks such as filing and operating office equipment
  • Provide timely patient feedback to management
  • Maintain accurate records, including patient intake forms and cash handling logs
  • Participate in daily briefings to align on goals and messaging
  • Deliver compassionate and excellent patient service consistently
  • Engage in monthly inventory assessments

Training and Development:

  • Ensure all patients receive a friendly and supportive greeting, making each interaction a positive experience.
  • Maintain proficiency in HIPAA regulations and confidentiality standards.
  • Stay informed on inventory management and point-of-sale systems.
  • Keep up-to-date with product knowledge and appropriate dosages.
  • Ensure compliance with iAnthus policies and all relevant laws.
  • Review and update educational materials for patients.
  • Participate in quarterly team meetings for ongoing development.

Sales and Business Development:

  • Analyze daily sales and best practices to meet objectives with team members.
  • Receive training on patient services, including intake and product knowledge.
  • Engage in daily briefings to ensure consistent messaging.
  • Provide outstanding and compassionate service to patients.

Company Culture:

  • Act as an ambassador for the iAnthus brand, representing it positively.
  • Build relationships with community leaders and foster trust within the community.
  • Adhere to iAnthus's core values of respect, diversity, sustainability, research, and service.
  • Uphold the cultural principles of iAnthus.
  • Maintain the dispensary's aesthetic in line with the iAnthus brand.
  • Participate in a motivated team environment.
  • Implement marketing strategies to enhance brand visibility.

Qualifications:

  • Must be at least 21 years old with a valid driver's license and reliable transportation.
  • Experience in retail, hospitality, or patient services is preferred.
  • Availability for a flexible schedule, including nights and weekends.
  • Strong verbal and written communication skills, along with basic math proficiency.
  • Ability to thrive in a team-oriented environment.
  • Experience in a fast-paced, high-volume setting is advantageous.
  • Strong organizational and decision-making capabilities.
  • Computer literacy is essential; POS experience is a plus.
  • High school diploma or equivalent required.
  • Ability to pass a criminal background check as per state guidelines.

Physical Requirements:

  • Ability to work a minimum of 8 hours per day with rotating shifts.
  • Flexible availability, including nights, weekends, and holidays.
  • Capability to lift, push, and pull up to 50 pounds.
  • Ability to sit, squat, bend, and kneel repeatedly throughout the workday.
  • Capacity to stand for extended periods.
  • Willingness to work in various conditions, including exposure to fumes, dust, and noise.

iAnthus is committed to creating a diverse and inclusive workforce. We encourage applications from individuals of all backgrounds and experiences.

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