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Cannabis Retail Associate

2 months ago

Lowell, Massachusetts, United States iAnthus Capital Full time
About Us:

iAnthus Capital Management operates across multiple states, engaging in a comprehensive range of cannabis-related activities, from cultivation and processing to retail. We believe that cannabis is poised to be a transformative industry, not only for individuals with chronic conditions but also across various sectors, including agriculture and pharmaceuticals. Our goal is to establish the most valuable cannabis brands and a national network of operations and distribution. At iAnthus, we offer opportunities for professional growth, a flexible work environment, competitive benefits, a wellness program, and the chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute positively to a team. You are committed to fostering an inclusive and compliant workplace. You possess strong time management skills and prioritize data integrity and accuracy in your tasks. If you thrive in a dynamic environment and wish to build something significant with the iAnthus team, we encourage you to explore this opportunity.

Key Competencies:
  • Positive demeanor
  • Meticulous attention to detail and organization
  • Strong interpersonal and collaborative skills
  • Excellent verbal and written communication abilities
  • Capacity to manage multiple tasks and prioritize effectively in a fast-paced setting
Benefits:
  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Comprehensive Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer Funded Short-Term Disability and Life Insurance
  • Wellness Program
  • 401K Plan
  • Employee Assistance Program
  • Opportunity to contribute to a growing organization where your skills can make a difference
Role Overview:

The Dispensary Associate, reporting to the Dispensary Manager of Retail Operations, plays a vital role in the daily functions of the dispensary, contributing to a patient-focused team and supporting iAnthus's objectives. The Associate is responsible for upholding iAnthus's policies and ensuring compliance with all applicable laws and regulations. Responsibilities include, but are not limited to:

Operational Duties:
  • Engage with and educate patients in a friendly manner
  • Verify accuracy and completeness of patient intake forms
  • Assist in qualifying patients for our Verified Financial Hardship (VFH) program
  • Ensure adherence to local and state regulations
  • Perform general administrative tasks, including record-keeping and email correspondence
  • Provide timely patient feedback to management
  • Maintain accurate records such as patient intake forms and cash handling logs
  • Participate in daily meetings to align on goals and messaging
  • Deliver compassionate and exceptional patient service consistently
  • Participate in monthly inventory assessments
Training and Development:
  • Ensure all patients receive a warm and helpful greeting, creating a positive experience
  • Maintain proficiency in HIPAA and confidentiality standards
  • Stay updated on inventory management and point-of-sale systems
  • Keep current on product knowledge and appropriate dosages
  • Ensure compliance with iAnthus policies and relevant laws
  • Review and enhance patient educational materials
  • Engage in quarterly team discussions
Sales and Business Development:
  • Analyze daily sales and best practices with team members to meet objectives
  • Receive training on patient services, including intake processes and product knowledge
  • Participate in daily meetings to ensure consistent messaging
  • Provide excellent and compassionate patient service
Company Culture:
  • Act as an ambassador for the iAnthus brand
  • Build relationships with community leaders and foster trust
  • Adhere to iAnthus's core values of respect, diversity, sustainability, research, and service
  • Promote adherence to iAnthus's cultural principles
  • Maintain the dispensary's aesthetic in line with the iAnthus brand
  • Contribute to a motivated team environment
  • Implement brand marketing strategies
Qualifications:
  • Must be at least 21 years old, possess a valid driver's license, and have reliable transportation
  • Preferred experience in retail, hospitality, or patient services
  • Ability to work a flexible schedule, including nights and weekends
  • Strong verbal and written communication skills, along with basic math abilities
  • Experience in a fast-paced, high-transaction environment is preferred
  • Strong organizational and decision-making skills
  • Computer literacy is required; POS experience is a plus
  • High school diploma or equivalent
  • Ability to pass a criminal background check as per applicable guidelines
Physical Requirements:
  • Ability to work a minimum of 8 hours per day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Capability to lift, push, and pull up to 50 pounds
  • Ability to sit, squat, bend, and kneel repeatedly throughout the workday
  • Capacity to stand for extended periods
  • Ability to use a ladder and general tools for minor repairs
  • Willingness to work in various conditions, including office environments and exposure to different elements
Diversity and Inclusion:

iAnthus is committed to fostering a diverse and inclusive workforce. We believe that diversity enhances our community and strengthens our commitment to our mission. We strive to attract and retain a diverse team and promote equity among all individuals, regardless of their background.

We value the unique talents and perspectives of all team members and are dedicated to creating an inclusive environment that inspires innovation and success.