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Dispensary Associate

2 months ago

Lowell, Massachusetts, United States iAnthus Full time
About iAnthus

iAnthus Capital Management is a leading multi-state cannabis operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally.

Job Summary

The Dispensary Associate will assist in all daily operations of a Dispensary, being part of a patient-centric team and achieving iAnthus company initiatives. This role is responsible for maintaining the policies and procedures of iAnthus and ensuring compliance with all state and local laws and regulations.

Key Responsibilities
  • Patient Services: Engage and educate patients in a positive manner, ensuring patient intake forms are accurate and complete, and assist in qualifying patients for our Verified Financial Hardship (VFH) program.
  • Compliance and Recordkeeping: Maintain compliance with all local and state regulations, perform general office work, such as filing records, operating copy machines, and using email, and provide Dispensary General and Assistant Managers with patient feedback on a timely basis.
  • Training and Development: Ensure that all patients are greeted with a helpful, pleasant and compassionate attitude, making every interaction a positive experience, and proficient on HIPAA and confidentiality requirements.
  • Inventory Management: Proficient in inventory management and point of sale platform and DPH Virtual Gateway system, and current on product knowledge and proper dosage.
  • Team Collaboration: Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals, and consistently deliver excellent, and compassionate patient services.
Requirements
  • Must be at least 21 years old, have a valid driver's license and reliable transportation.
  • Experience in retail, hospitality or patient services, preferred.
  • Must be able to work a flexible schedule (nights and/or weekends).
  • Excellent verbal and written communication skills, along with basic math skills.
  • Participates and embraces a highly motivated team environment.
  • Experience in a fast-paced, high-transaction environment, preferred.
  • Strong organizational and decision-making skills.
  • Must be computer literate – POS experience is desirable.
  • High school graduate.
  • Ability to pass a criminal background check as it pertains to NYS guidelines.
Physical and Environmental Requirements
  • Ability to work a minimum of 8 hours a day and rotating shifts.
  • Flexible schedule availability including nights, weekends and holidays.
  • Ability to lift, push, and pull 50 pounds.
  • Ability to sit, squat, bend, and kneel repetitively throughout a work day.
  • Ability to stand for extended periods of time.
  • Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs.