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Cannabis Retail Associate

2 months ago

Lowell, Massachusetts, United States iAnthus Full time

About Us:

iAnthus Capital Management operates across multiple states, covering the entire cannabis industry spectrum, from cultivation to processing and retail. We believe that cannabis is poised to be a transformative industry, positively impacting lives, particularly those with chronic conditions, while also influencing various sectors such as agriculture, pharmaceuticals, and beverages. Our goal is to establish the most valuable cannabis brands and a comprehensive network of operations and distribution nationwide. At iAnthus, we offer opportunities for professional growth, a flexible work environment, competitive benefits, a wellness program, and the chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute to a collaborative team. You are committed to fostering an inclusive, positive, and compliant workplace. You excel at managing your time effectively and ensuring the accuracy and integrity of your work. If you thrive in a dynamic environment and are interested in making a meaningful impact alongside the iAnthus team, we welcome your interest.

Key Competencies:

  • Positive demeanor
  • Exceptional attention to detail and organizational skills
  • Strong interpersonal and teamwork abilities
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and thrive in a fast-paced setting

Employee Benefits:

  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Comprehensive Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer Paid Short-Term Disability and Life Insurance
  • Wellness Program
  • 401K Plan
  • Employee Assistance Program
  • Opportunity to contribute to a growing company where your skills can make a difference

Role Overview:

The Dispensary Associate, reporting to the Dispensary Manager, is responsible for supporting daily operations within the dispensary, contributing to a patient-focused team, and achieving company objectives. This role involves upholding iAnthus policies and ensuring compliance with all relevant state and local regulations. Responsibilities include:

Operational Duties:

  • Engaging and educating patients in a friendly manner
  • Ensuring accuracy and completeness of patient intake forms
  • Assisting in qualifying patients for financial assistance programs
  • Maintaining compliance with local and state regulations
  • Performing general administrative tasks such as filing and using email
  • Providing timely patient feedback to management
  • Maintaining accurate records, including patient intake forms and cash handling logs
  • Participating in daily meetings to align on goals and messaging
  • Delivering compassionate patient service consistently
  • Participating in monthly inventory reviews

Training and Development:

  • Greeting all patients with a helpful and friendly attitude
  • Understanding HIPAA and confidentiality requirements
  • Gaining proficiency in inventory management and point-of-sale systems
  • Staying updated on product knowledge and proper dosing
  • Ensuring adherence to company policies and local regulations
  • Reviewing and updating educational materials for patients
  • Participating in quarterly team meetings

Sales and Business Development:

  • Reviewing daily sales and best practices with team members
  • Receiving training on patient services, including intake and product knowledge
  • Engaging in daily meetings to ensure consistency in messaging
  • Providing excellent and compassionate patient service

Company Culture:

  • Acting as a brand ambassador for iAnthus
  • Building relationships with community leaders
  • Upholding core values of respect, diversity, sustainability, and service
  • Adhering to the company’s cultural principles
  • Maintaining the dispensary's aesthetic in line with the brand
  • Participating in a motivated team environment
  • Implementing marketing strategies for brand promotion

Qualifications:

  • Must be at least 21 years old with a valid driver's license
  • Experience in retail, hospitality, or patient services is preferred
  • Willingness to work a flexible schedule, including nights and weekends
  • Strong verbal and written communication skills, along with basic math skills
  • Ability to thrive in a fast-paced, high-transaction environment
  • Strong organizational and decision-making skills
  • Computer literacy is required; POS experience is a plus
  • High school diploma or equivalent
  • Ability to pass a criminal background check as per state guidelines

Physical Requirements:

  • Ability to work a minimum of 8 hours a day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Ability to lift, push, and pull up to 50 pounds
  • Ability to sit, squat, bend, and kneel repeatedly throughout the day
  • Ability to stand for extended periods
  • Ability to use a ladder and general tools for repairs
  • Willingness to work in various conditions, including exposure to fumes, dust, and noise

iAnthus is committed to fostering a diverse and inclusive workforce. We value the unique talents and perspectives of all team members and strive to create an environment that promotes respect and innovation.