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Cannabis Retail Associate

2 months ago

Lowell, Massachusetts, United States iAnthus Capital Full time
Job Overview

About Us:

iAnthus Capital Management operates across multiple states, engaging in a comprehensive range of cannabis activities, from cultivation to retail. We believe that cannabis is poised to be a transformative industry, capable of improving lives and influencing various sectors, including agriculture and pharmaceuticals. Our goal is to establish leading cannabis brands and a robust network of operations and distribution nationwide. At iAnthus, we offer career growth opportunities, a flexible work environment, competitive benefits, and a chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute positively to a team. You are committed to fostering an inclusive and compliant workplace. You excel at managing your time effectively and ensuring the accuracy of your work. If you thrive in a dynamic environment and are interested in contributing to meaningful initiatives, we would like to connect with you.

Key Competencies:

  • Positive demeanor
  • Meticulous attention to detail and organization
  • Strong teamwork and interpersonal skills
  • Exceptional verbal and written communication abilities
  • Capability to prioritize tasks and work efficiently in a fast-paced setting

Employee Benefits:

  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Comprehensive Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer Funded Short-Term Disability and Life Insurance
  • Wellness Program
  • 401K Plan
  • Employee Assistance Program
  • Opportunity to work in a growing organization where your contributions are valued

Role Summary:

The Dispensary Associate, reporting to the Dispensary Manager, is responsible for supporting the daily operations of the dispensary, contributing to a patient-focused team, and achieving company objectives. This role also involves adhering to company policies and ensuring compliance with all relevant laws and regulations.

Responsibilities:

  • Engage with and educate patients in a welcoming manner
  • Verify the accuracy and completeness of patient intake forms
  • Assist in qualifying patients for financial assistance programs
  • Maintain compliance with local and state regulations
  • Perform general administrative tasks, including record-keeping and communication
  • Provide timely feedback to management regarding patient experiences
  • Ensure accurate recordkeeping for various operational documents
  • Participate in daily team meetings to align on goals and messaging
  • Deliver compassionate and exceptional patient service consistently
  • Engage in monthly inventory assessments

Training and Development:

  • Ensure all patients receive a warm and helpful greeting, creating a positive experience
  • Maintain proficiency in HIPAA regulations and confidentiality standards
  • Become adept in inventory management and point-of-sale systems
  • Stay informed on product knowledge and appropriate dosages
  • Ensure compliance with company policies and local laws among team members
  • Update and review patient educational materials regularly
  • Participate in quarterly team meetings for continuous improvement

Sales and Business Development:

  • Analyze daily sales and collaborate with team members to implement best practices
  • Receive training on patient services, including intake and product knowledge
  • Engage in daily meetings to ensure consistent messaging
  • Provide outstanding and empathetic patient service

Company Culture:

  • Act as a brand ambassador, representing iAnthus positively
  • Build relationships with community stakeholders
  • Embrace and promote core values such as respect, diversity, and sustainability
  • Adhere to the company's cultural principles
  • Maintain the dispensary's aesthetic in line with the brand
  • Contribute to a motivated team environment
  • Implement marketing strategies to enhance brand visibility

Qualifications:

  • Must be at least 21 years old, possess a valid driver's license, and have reliable transportation
  • Experience in retail, hospitality, or patient services is preferred
  • Flexibility to work various shifts, including nights and weekends
  • Strong verbal and written communication skills, along with basic math proficiency
  • Ability to thrive in a collaborative team setting
  • Experience in a high-volume, fast-paced environment is advantageous
  • Strong organizational and decision-making abilities
  • Computer literacy is essential; POS experience is a plus
  • High school diploma or equivalent is required
  • Must pass a criminal background check in accordance with state regulations

Physical Requirements:

  • Ability to work a minimum of 8 hours per day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Capacity to lift, push, and pull up to 50 pounds
  • Ability to perform repetitive movements such as sitting, squatting, bending, and kneeling
  • Ability to stand for extended periods
  • Willingness to work in various environmental conditions

iAnthus is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to creating an equitable environment for all employees.