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Cannabis Retail Associate

2 months ago

Lowell, Massachusetts, United States iAnthus Full time

About Us:

iAnthus Capital Management operates across multiple states, covering the entire cannabis industry spectrum, from cultivation to processing and retail. We believe that cannabis is poised to be a transformative industry, not only for individuals with chronic conditions but also for various sectors, including agriculture and pharmaceuticals. Our goal is to develop the most valuable cannabis brands and a comprehensive network of operations and distribution throughout the country. At iAnthus, you will find opportunities for professional growth, a flexible work environment, competitive benefits, a wellness program, and the chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute to a collaborative team. You are committed to fostering an inclusive, positive, and compliant workplace. You excel at managing your time and ensuring the accuracy and integrity of your work. If you thrive in a dynamic environment and wish to build something meaningful with the iAnthus team, we encourage you to explore this opportunity.

Key Competencies:

  • Positive mindset
  • Exceptional attention to detail and organizational skills
  • Strong interpersonal and teamwork abilities
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced setting

Benefits:

  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Comprehensive Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer Paid Short-Term Disability and Life Insurance
  • Wellness Program
  • 401K Plan
  • Employee Assistance Program
  • Opportunity to work in a growing company where your skills can make a difference

Role Overview:

The Dispensary Associate, reporting to the Dispensary Manager, is responsible for supporting all daily operations within the dispensary, contributing to a patient-focused team, and achieving company objectives. This role also involves maintaining compliance with all applicable policies, procedures, and regulations.

Responsibilities:

  • Engage with and educate patients in a friendly manner
  • Ensure accuracy and completeness of patient intake forms
  • Assist in qualifying patients for financial assistance programs
  • Maintain compliance with local and state regulations
  • Perform general administrative tasks, including filing and email correspondence
  • Provide timely patient feedback to management
  • Maintain accurate records, including patient intake forms and cash handling logs
  • Participate in daily meetings to align on goals and messages
  • Deliver compassionate and excellent patient service consistently
  • Participate in monthly inventory reviews

Training and Development:

  • Ensure all patients receive a warm and helpful greeting, creating a positive experience
  • Stay informed on HIPAA and confidentiality requirements
  • Become proficient in inventory management and point-of-sale systems
  • Maintain up-to-date product knowledge and proper dosage information
  • Ensure adherence to company policies and state regulations among team members
  • Review and update educational materials for patients
  • Engage in quarterly team meetings for ongoing development

Sales and Business Development:

  • Review daily sales and best practices with team members to meet goals
  • Receive training on patient services, including intake and product knowledge
  • Participate in daily meetings to ensure consistency in communication
  • Provide excellent and compassionate service to all patients

Company Culture:

  • Act as a brand ambassador for iAnthus
  • Build relationships with community leaders and foster trust
  • Embrace and implement the company's core values of respect, diversity, sustainability, research, and service
  • Adhere to the company's cultural principles
  • Maintain the dispensary's aesthetic in line with the brand
  • Contribute to a motivated team environment
  • Implement marketing strategies to drive brand awareness

Qualifications:

  • Must be at least 21 years old with a valid driver's license and reliable transportation
  • Preferred experience in retail, hospitality, or patient services
  • Flexible schedule availability, including nights and weekends
  • Strong verbal and written communication skills, along with basic math abilities
  • Ability to thrive in a fast-paced, high-transaction environment
  • Proficient computer skills; POS experience is a plus
  • High school diploma or equivalent
  • Ability to pass a criminal background check as per state guidelines

Physical Requirements:

  • Ability to work a minimum of 8 hours per day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Ability to lift, push, and pull up to 50 pounds
  • Capability to sit, squat, bend, and kneel repeatedly throughout the workday
  • Ability to stand for extended periods
  • Comfortable using a ladder and general tools for repairs
  • Willingness to work in various conditions, including office environments and exposure to fumes, dust, and noise

iAnthus is committed to promoting diversity and inclusion in the workplace. We encourage applicants from all backgrounds and experiences to apply, as we believe that a diverse workforce is essential to our success.