Accounts Receivable Specialist

1 week ago

Tampa, Florida, United States Hello Health LLC Full time
Job Overview

Position Summary

Hello Health, LLC is a pioneering platform designed to empower medical practices and healthcare facilities in delivering exceptional patient experiences. Our comprehensive platform boasts a variety of features aimed at modernizing operations and elevating service delivery.

The Accounts Receivable Specialist is tasked with executing all collection activities, which include assessing risk, conducting collection calls, sending communications regarding outstanding invoice balances, and processing payments. This role is critical in ensuring adherence to company policies while maximizing sales, maintaining sound receivables, and facilitating their swift conversion to cash. You may have the authority to extend payment terms or coordinate repayment plans to ensure compliance. This position demands a skilled professional with relevant experience.

Key Responsibilities

  • Evaluate accounts with bad debt and bankruptcy to ensure compliance with appropriate collection and billing protocols as per corporate guidelines.
  • Assess risk exposure based on customer payment behaviors, credit sources, and through financial analysis.
  • Examine accounts to identify overdue customers and determine the appropriate course of action.
  • Develop and maintain a systematic follow-up program for the collection of outstanding amounts.
  • Review aged accounts assigned to external collection agencies to confirm the viability and appropriateness of collection efforts.
  • Collaborate with sales management to establish and monitor credit for accounts deemed to be of marginal risk.
  • Engage with customers in writing to rectify, prevent, or mitigate delinquency.
  • Prepare analyses for customers to address collection-related issues.
  • Evaluate accounts for potential legal action by external collection agencies.
  • Foster strong relationships within customer organizations to facilitate the resolution of complex issues.
  • Respond to inquiries, which may involve researching payments, contractual adjustments, payment arrangements, audits, etc.
  • Recommend accounts for write-off as bad debts and meticulously document the history.
  • Maintain a comprehensive file of customer contacts, agreements, and documentation.
  • Provide management with status updates and reports as required.

Qualifications

  • Exceptional client-facing and communication abilities.
  • Bachelor's degree in Finance or Accounting.
  • Capability to analyze complex issues and propose effective solutions.
  • Strong negotiation and ambassadorial skills.
  • Proficient in QuickBooks.
  • 3 to 5 years of experience in credit and collections.
  • Professional certifications such as ACA, CICM, or ACCA are advantageous.
  • Proficient in software applications including MS Office, Excel, Word, and PowerPoint.
  • Adept at anticipating problems and recommending solutions.
  • Exemplary organizational skills, with the ability to work autonomously and with self-direction.

About Us

Hello Health is a rapidly growing cloud computing software company that provides a comprehensive cloud-based platform for healthcare facilities. Our agile management team fosters high employee morale and ensures high customer satisfaction and retention. Hello Health is recognized as one of the top cloud-based systems in the healthcare sector.

Equal Opportunity Statement

Hello Health, LLC is committed to providing equal employment opportunities to all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, disability, or veteran status. We also comply with all applicable laws governing nondiscrimination in employment.

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