Retail Operations Supervisor

2 weeks ago


KailuaKona, Hawaii, United States The Salvation Army USA Western Territory Full time

Position Title: Retail Operations Supervisor

Department: Ohana Thrift Store

Supervisor: Store Manager

FLSA Status: Non-Exempt Full-time

POSITION SUMMARY: Oversee the daily functions of the store in collaboration with the Store Manager. Support the management of donations and assist with cashier responsibilities, including store opening and closing procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Actively engage with the Store Manager to facilitate daily store operations.
  2. Take charge of all operational activities during the Store Manager's absence.
  3. Offer guidance, training, and support to store personnel.
  4. Ensure customer and donor satisfaction by fostering positive relationships and addressing any concerns promptly.
  5. In the Store Manager's absence, organize shift changes and team meetings as necessary.
  6. Supervise staff to ensure adherence to established policies and procedures.
  7. Provide orientation and training for new hires on store operations and guidelines.
  8. Communicate any staffing issues to the Corps Officer when the Store Manager is unavailable.
  9. Complete assigned tasks from the Store Manager or Corps Officer efficiently.
  10. Manage paperwork responsibilities, including time and attendance documentation.
  11. Maintain merchandising standards, ensuring adequate inventory levels and a clean, organized store environment.
  12. In the absence of the Store Manager, manage cash handling procedures and ensure daily banking of receipts.
  13. Participate in store meetings and contribute to discussions.
  14. Assist the Store Manager in implementing safety protocols in compliance with organizational policies and regulations.
  15. Ensure the safety and security of customers, staff, and store property.
  16. Implement effective loss prevention strategies.
  17. Perform additional duties as assigned by the Store Manager or Corps Officer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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