Senior IT Support Specialist

6 days ago


Oakland, California, United States Bay Area Rapid Transit Full time
Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our team at Bay Area Rapid Transit. This is a challenging and rewarding role that requires a strong technical background and excellent communication skills.

Key Responsibilities
  • Provide expert technical support and analysis for workgroup and enterprise systems, including network monitoring, WiFi access, and infrastructure security.
  • Develop and maintain documentation and procedures for enterprise systems, ensuring compliance with Office of the CIO policies and standards.
  • Provide primary systems administration for workgroup and enterprise systems, including IP network, Storage Area Network, servers, and infrastructure management application systems.
  • Lead the resolution of complex technical issues and problems in enterprise environments, working closely with end-user department staff to ascertain system needs.
  • Represent the CIO on projects sponsored by other business departments, providing technical expertise and guidance.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a closely related field.
  • Five years of experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment.
  • Hands-on infrastructure systems design and administration experience, including two years of technical project management and/or lead experience.
Preferred Qualifications
  • Certifications in network and server engineering/administration and configuration.
  • Experience with enterprise backup systems, standalone, rack-mounted, and blade servers, local, metropolitan, and wide area networks, copper and fiber cabling, power and cooling requirements for data center and equipment.
What We Offer
  • A competitive salary and comprehensive benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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