Clinical Program Supervisor

2 weeks ago

Jeffersonville, Indiana, United States PharmaCord Full time

The Nurse Program Manager is essential in enhancing the operational effectiveness of the Nurse Advocate Team. In this role, you will have the chance to positively impact the lives of patients daily, as they rely on your expertise as part of their dedicated support team to navigate the complexities of accessing their critical medications. You will lead a compassionate team that strives to deliver an outstanding experience to numerous patients each day. Additionally, you will serve as the program knowledge expert, providing consultation to clients and continually seeking ways to optimize the program's impact for ongoing patient support.

Key Responsibilities:

Operational Program Management

  • Comprehend client objectives and integrate them into program service goals.
  • Ensure compliance with contracted service levels in program service execution.
  • Oversee the management of client service request queues, ensuring timely completion and progress tracking.
  • Implement and manage client-specific business rules effectively.
  • Identify opportunities for program enhancements in service scope and delivery efficiency.
  • Analyze data to provide actionable insights that align with client objectives.
  • Collaborate with internal and external partners to eliminate non-clinical barriers for patients.

Financial Oversight

  • Monitor and provide updates on factors affecting the program's financial forecast.
  • Prepare activity summaries for the development and review of client invoices.

Team Development

  • Identify and nurture talent for open positions, including developing internal candidates for advancement.
  • Collaborate with HR to maintain optimal staffing levels for the program.
  • Work proactively with Human Resources to ensure a consistent pipeline of candidates.
  • Drive training, development, and retention strategies for the team.
  • Offer targeted coaching to enhance agent performance and efficiency through strategic initiatives.
  • Act as a subject matter expert and resource for patient navigators, assisting in their training and addressing operational process issues.

Client Engagement

  • Prepare, review, and analyze operational results specific to clients.
  • Lead the preparation of client business review meetings, presenting operational metrics and insights.
  • Serve as the primary contact for program-related inquiries and issue resolution.
  • Ensure accurate reporting of Adverse Events/Product Complaints in accordance with client instructions.
  • Perform additional duties as assigned.

Candidate Profile:

The ideal candidate will possess the following attributes:

  • Exhibit critical thinking and complex problem-solving skills while managing operational challenges.
  • Engage and motivate a team effectively, working directly or through Program Supervisors.
  • Demonstrate proficiency in understanding complex platforms, data, and technical language.
  • Possess strong analytical skills and derive actionable insights from program data.
  • Show initiative and commitment to team and organizational objectives.
  • Exhibit emotional intelligence, recognizing emotions and their impacts.
  • Manage disruptive impulses and navigate potentially stressful interactions effectively.
  • Oversee a large team, potentially including multiple Supervisors.
  • Demonstrate strong multitasking abilities, managing competing priorities successfully.
  • Accept accountability for personal and team performance, acting with integrity.
  • Adapt to change with flexibility and openness to innovative ideas.
  • Strive for excellence and communicate clearly and articulately.
  • Maintain a positive attitude.

Qualifications:

  • Licensed Registered Nurse.
  • 2-3 years of nursing experience in rare disease, neurology, and/or oncology preferred.
  • 5+ years of experience in the healthcare sector is required.
  • Bachelor's degree required; Master's degree preferred.
  • Experience in nurse line triage, Call Center Utilization Management, or Call Center Case Management is a plus.
  • Experience in case management or as a Clinical Trial Nurse is advantageous.
  • Previous personnel/team management experience is required; experience managing managers is a plus.
  • Experience with pharmaceutical manufacturers, Biotech companies, or hub service providers is essential.
  • Knowledge of the specialty drug product marketplace, health insurance claims processing, and product commercialization is beneficial.
  • Previous experience leading customer service teams is a plus.
  • Bi-lingual in English and Spanish is advantageous.

Physical Demands & Work Environment:

  • This role requires regular communication and the ability to sit for extended periods.
  • Flexibility to travel as needed is preferred.
  • This position operates in a professional office environment, utilizing standard office equipment.

Benefits:

  • Comprehensive Medical, Dental, and Vision benefits.
  • 401(k) company match.
  • Wellness discounts and employer contributions to HSA.
  • Paid Short-term Disability and Life Insurance options.
  • Paid Parental Leave and Employee Assistance Programs.
  • PTO benefits, flex days, and paid holidays.
  • Tuition reimbursement program.
  • And more.

Join a Rewarding Career:

  • Work for a company recognized for its commitment to employee satisfaction and diversity.
  • Opportunities for professional growth and advancement.
  • Engage in a stimulating work environment that values new ideas.
  • Contribute to enhancing patient services and experiences.

All employment offers are contingent upon the successful completion of a background check. This job description is not exhaustive and may be subject to change.

PharmaCord celebrates diversity and is committed to creating an inclusive workplace. Vaccination against COVID-19 is strongly recommended for all employees.

  • Clinical Program Supervisor

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    The Nurse Program Manager is essential in enhancing the operational efficiency of the Nurse Advocate Team. In this role, you will have the chance to positively impact our patients' lives daily, serving as a vital part of their support system in navigating the complexities of accessing their specialized medications. You will lead a compassionate team...

  • Clinical Program Supervisor

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    The Nursing Program Coordinator is essential in enhancing the operational effectiveness of the Nurse Advocate Team. In this role, you will have the chance to positively impact the lives of our patients daily, as they rely on you as a vital part of their dedicated support system for navigating the complexities of accessing their specialized medications. You...

  • Clinical Program Supervisor

    1 week ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    The Nursing Program Coordinator is essential in enhancing the operational effectiveness of the Nurse Advocate Team. In this role, you will have the chance to positively impact the lives of patients daily, as they rely on your expertise as part of their dedicated support network to navigate the complexities of accessing their specialized medications. You will...

  • Clinical Program Supervisor

    1 week ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    The Nursing Program Coordinator is essential in enhancing the operational efficiency of the Nurse Advocate Team. In this role, you will have the chance to positively impact our patients' lives daily, serving as a vital member of their dedicated support system as they navigate the complexities of accessing their specialized medications. You will lead a...

  • Clinical Program Supervisor

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    Position Overview:The Nurse Program Manager is essential in enhancing the operational efficiency of the Nurse Advocate Team. In this role, you will significantly impact our patients' lives daily, serving as a vital member of their support network as they navigate the complexities of accessing their medications. You will lead a team dedicated to providing...

  • Clinical Program Manager

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    Position Overview:The Clinical Program Manager is essential in enhancing the operational efficiency of the Nurse Advocate Team. In this role, you will have the chance to positively impact our patients' lives daily, serving as a vital part of their support system as they navigate the complexities of accessing their specialized medications. You will lead a...

  • RN Clinical Supervisor

    4 days ago

    Jeffersonville, Indiana, United States Maxim Healthcare Services Full time

    Job Summary:Maxim Healthcare Services is seeking a highly skilled RN Clinical Supervisor to join our team in a leadership role. As a Clinical Nurse Supervisor, you will be responsible for the clinical oversight of homecare clients and patients served, ensuring the highest level of care and quality service.Key Responsibilities:Supervise and manage a team of...

  • RN Clinical Supervisor

    1 week ago

    Jeffersonville, Indiana, United States Maxim Healthcare Services Full time

    Job Summary:Maxim Healthcare Services is seeking a highly skilled RN Clinical Supervisor to join our team in a leadership role. As a Clinical Supervisor, you will be responsible for the clinical oversight of homecare clients and patients served, ensuring the highest quality of care and patient satisfaction.Key Responsibilities:Supervise and manage a team of...

  • Healthcare Program Manager

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Program Supervisor, you will play a vital role in enhancing the lives of our patients by guiding them through the complexities of accessing their essential medications. Your leadership will be instrumental in ensuring that our dedicated team provides an outstanding experience to numerous patients daily, always recognizing that each prescription...

  • Healthcare Program Coordinator

    1 week ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Program Supervisor, you will play a vital role in enhancing the lives of our patients daily. Your leadership will guide a dedicated team that supports patients in navigating the complexities of accessing their necessary medications. You will ensure that each interaction is characterized by compassion and efficiency, recognizing that every prescription...

  • Healthcare Program Manager

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Program Supervisor, you will play a vital role in enhancing the lives of patients by guiding them through the complexities of accessing their essential medications. Your leadership will be instrumental in ensuring that a dedicated team provides compassionate and efficient service to numerous patients daily. It is essential to remember that each...

  • Healthcare Program Coordinator

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Program Supervisor, you will play a pivotal role in enhancing the lives of our patients by guiding them through the intricate process of accessing their essential medications. Your leadership will be crucial in ensuring that a dedicated team provides outstanding service to numerous patients daily, always recognizing that each prescription or document...

  • Healthcare Program Manager

    1 week ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Program Supervisor, you will play a pivotal role in enhancing the lives of our patients daily. Your leadership will guide a dedicated team that assists patients in navigating the complexities of accessing their medications. You will ensure that each patient receives a compassionate and exceptional experience, understanding that every prescription...

  • Healthcare Program Manager

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Program Supervisor, you will play a pivotal role in enhancing the experiences of our patients as they navigate the complexities of accessing their medications. Your leadership will guide a dedicated team committed to delivering exceptional service to numerous patients daily, always recognizing that each interaction involves a real individual requiring...

  • Patient Services Supervisor

    1 week ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services, dedicated to offering compassionate assistance to patients throughout their therapy journey. Our services are backed by our pharmaceutical partners, ensuring a collaborative approach to patient care.Our operations are powered by a skilled workforce...

  • Patient Services Supervisor

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services, dedicated to assisting patients throughout their therapy journey. Our services are backed by our pharmaceutical partners, and we are resolute in our mission to deliver compassionate support.Our offerings are facilitated by a skilled team comprising benefit...

  • Patient Services Supervisor

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services, dedicated to enhancing the patient experience. Our services are backed by our pharmaceutical partners, reflecting our commitment to compassionately assist patients throughout their therapy journey.Our exceptional services are delivered by a skilled team of...

  • Security Shift Supervisor

    2 months ago

    Jeffersonville, Indiana, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Patient Services Supervisor

    1 week ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services. Our offerings are backed by our pharmaceutical partners, and we are dedicated to providing compassionate assistance to patients throughout their therapy journey.Our services are delivered by a skilled team of benefit specialists, nurses, pharmacists, case...

  • Lead Program Manager

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    As a Senior Program Manager, you will play a pivotal role in enhancing the lives of patients by guiding them through the complexities of accessing their essential medications. You will lead a dedicated team that is committed to delivering outstanding service to numerous patients daily. Additionally, you will serve as the program knowledge expert, providing...